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TruAssure Health Insurance Company

Overall Rating1.21.21.21.21.2
Customer Service1.41.41.41.41.4
Network11111
Plans1.41.41.41.41.4

If you are checking out this TruAssure Health Insurance Company Review to find out about what type of health insurance they offer, you may be disappointed because TruAssure does not offer health insurance. This insurance company however, does offer benefit plans of disability, life, vision, and dental insurance to businesses to help round out the main benefit package.

You can still search for health insurance right now by entering your zip code and you will be able to compare health insurance quotes for multiple companies.

TruAssure Insurance Company Contact Information

TruAssure Insurance Company is based out of Illinois. The mailing address is:

111 Shuman Blvd
Naperville, IL, 60563

To reach customer service, the toll free phone number is 800-323-1743. To reach them by email, the address is GetAnswers@TruAssure.com.

For the marketing and sales department, the phone number is 800-414-4988. The email for this department is CSI@deltadentalil.com.

TruAssure Insurance Company Advantages

There are quite a few advantages to choosing TruAssure for your benefit needs. TruAssure is an insurance company that offers multi-benefit solutions. This is very beneficial for an employer, especially if the human resource department is already stretched thin and does not have a lot of time to deal with coming up with a benefits package.

The experience and expertise of TruAssure helps with any questions or concerns an employer or employee may have about their benefits package. Because TruAssure offers multiple quality products in one package, it is very convenient for both the employer and employee.

An advantage to working with TruAssure Insurance Company is that although the insurance products are of high quality, they are offered at a great value. In addition, because one carrier offers all of the products, you only have to deal with one eligibility contact and one bill, which helps on the administration side.

TruAssure Insurance Company is a part of Delta Dental, also of Illinois. This means that TruAssure has access to the pro-active, exceptional service employers of Delta Dental, as well as their consultants and brokers.

If you have questions about insurance in general or would like to understand more, you can go to the website.

TruAssure Insurance Company Disability Insurance

Disability Insurance is beneficial if an employee has to miss work because of illness or injury. As an employer, you can help your bottom line by offering disability insurance to your employees, rather than assume the burden yourself.

The Disability Insurance programs offered by TruAssure help reduce the costs due to lost time, manage employer risks, and help the employee return to work. They provide a source of income that will assist the employee’s financial needs if something unexpected should happen.

The plans offered are flexible and are tailored. They are available on a:

  • Voluntary basis
  • Employee/employer-paid
  • Employer-paid basis

TruAssure Insurance Company Life Insurance

For life insurance, TruAssure offers:

  • Dependent term life
  • Group dismemberment & accidental death
  • Group supplemental term life
  • Voluntary term life
  • Group term life

All of the benefits offered are flexible and provide solid financial protection and security in the event of unexpected death. The employer often purchases base term life. The other packages can be purchased by the employees to round out their life insurance needs, whether they are for themselves, their spouses, or their dependent children.

TruAssure Insurance Company Vision Insurance

Vision insurance from TruAssure is offered through DeltaVision from Delta Dental. As part of the vision package, enrollees have access to both leading optical retailers and independent providers. They also have access to professionals such as opticians, ophthalmologists, and optometrists.

Employees who have a DeltaVision plan will experience vision expenses at a lower out of pocket rate. After the plan benefits have been used, employees will also enjoy savings of up to 40% for other vision care purchases. Employees will also be able to pick out frames from a wide selection, including brand names.

TruAssure Insurance Company Dental Insurance

Dental Insurance is offered through Delta Dental, the parent company of TruAssure. Delta Dental is one of the leaders of the dental insurance industry and they have been providing cost-effective, high-quality dental plans since 1967.

Dental plans from Delta Dental are available for employers with two or more employees. The plans can be customized and are very flexible. They provide:

  • Superior customer service and claims processing
  • Comprehensive reporting
  • Sophisticated online applications

If you would like to look for personal health insurance, all you need to do is enter your zip code in the free quote box to compare health insurance quotes.

 

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10 reviews

  • Bryan Willis /
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    I signed up for coverage with TruAssure almost a month ago through the Heathcare.gov site. Since this time – I have not EVER been able to reach anyone. Have made countless calls with extended wait times.

    Finally today, I got through! Only to be told that they could not understand me – and disconnected. Company does not respond to emails. Taking my business elsewhere.

    • 11111
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    • 33333

    Like the other reviewer, I have tried to contact them to pay them. Phone calls never reach anyone. Voice mails are ignored. They have not responded to any emails. they have a way to register online, you fill out the form and the website errors out. Totally absurd.

    Honestly, it’s incredible these people are even in business.

    Going somewhere else.

  • evan hollopeter /
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    Have had the same problem as Bryan Willis- Can’t get a hold of anyone via phone or email, and they have not credited my first payment to my account even though the check was cashed two weeks ago.

  • Sandra Mednis /
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    I really think this a scam operation. I signed up for dental insurance using the Affordable Care Act website on December 29, 2014. IMMEDIATELY, I tried to PAY for my first month’s premium using their website. I was quite skeptical since I needed to enter my SS# – and the website didn’t seem secure.

    Well, I did try to go through with it, entering very sensitive information, and to my horrors – NOTHING happened! My payment was not processed, so I thought that this was a scam. I was scared that my SS#, along with my name and card # was stolen.

    I freaked out even more when I called DURING BUSINESS HOURS the next day, and NO ONE ANSWERED!!! I was allowed to leave a message, but again, confirming my fears, NO ONE CALLED BACK!!! Since then, I have only received bills from them (again, with only that useless website for payment “processing” – or is that identity theft processing?), absolutely no information on the plan I supposedly signed up for, no information on my benefits, if I were ever able to actually make a payment.

    I’ve really tried to get SOME kind of information, using the phone, e-mail, website – you name it, but this company has absolutely NO service whatsoever.

    DO NOT trust this company! Do not give them your money – this is a SCAM!!!

  • Sandra Mednis /
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    I wish I could leave a “negative” star rating.

    I signed up for dental insurance using the Affordable Care Act website on December 29, 2014. IMMEDIATELY, I tried to PAY for my first month’s premium using the TruAssure website. I was quite skeptical since I needed to enter my SS# – and the website didn’t seem secure.

    Well, I did try to go through with it, entering very sensitive information, and to my horrors – NOTHING happened! My payment was not processed, so I thought that this was a scam. I was scared that my SS#, along with my name and card # was stolen.

    I freaked out even more when I called DURING BUSINESS HOURS the next day, and NO ONE ANSWERED!!! I was allowed to leave a message, but again, confirming my fears, NO ONE CALLED BACK!!!

    Since then, I have only received bills (again, with only that useless website for payment “processing” – or is that identity theft processing?), absolutely no information on the plan I supposedly signed up for, no information on my benefits, if I were ever able to actually make a payment.

    This is a SCAM operation.

  • Gerald Peterson /
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    I also agree with previous poster – they don’t answer their calls. You have to wonder how many people work here; maybe three.

    I am going to call my dentist and make sure they accept this insurance otherwise I’m canceling today because you can’t trust companies you can’t make contact with.

    • 33333
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    I signed up Feb 14th…..I waited 2 weeks before I called…..waited 20 minutes….got An answer and an apology for the wait. . Made my first payments set up auto payments……got a few questions answered and some useful info about my new insurance……haven’t used it yet so stay tuned.

  • Christopher Bronson /
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    I concur with the previous posted reviews. TruAssure took forever to get their website and phone service set up. Once they did, the website was devoid of information for a good while and you were on hold forever to speak to a representative.

    Recently, their phone service improved and the representatives were courteous and helpful. My impression started to improve. However, I realized that I was going to have to cancel my health insurance plan through the Healthcare Exchange and that would cancel my TruAssure dental Coverage. I called them and they told me that it would have to be done through the Healthcare exchange.

    Meanwhile, I had submitted for benefits done in January. They took forever to pay and when they did it was a fraction of the amount billed. Their approved Usual and Customary Fees are far less the true Usual And Customary fees for this region.

    Also, despite knowing that I was canceling their coverage as of the end of March, they took the premium for April from account and refuse to reimburse. They are thieves that use bureaucracy as their getaway vehicle.

    DO NOT USE THIS ORGANIZATION FOR ANY SERVICE. It is a scam and our government is perpetuating it on us by allowing them to participate in the exchange.

  • Nora Washington /
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    This is my first time using the dental insurance company and don’t know how it is yet…

  • Warren Schloss /
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    Was directed by an agent to the wrong policy for my needs. Attempts to make this right with multiple calls and emails went nowhere in the end. I was out between $220 and $300 depending on how you look at it. STAY AWAY!

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