Star Health Insurance Company is the number one private health insurance provider in India; however, the company does not offer policies to individuals in the United States or anywhere outside of India. Foreign students studying abroad in India can purchase short-term policies to cover health care expenses while they reside in the country. Star Health Insurance prides itself on teamwork, customer service, and innovation within the insurance industry.
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Star Health Insurance Company Information
Star Health Insurance offers a variety of health insurance options to cover the needs of India’s citizens both in urban areas and in poor rural areas of the country. The company is led by a board of directors with a vast array of experience in the insurance industry. Their vision is to protect and promote health throughout India. They embody this vision by offering insurance policies that do not exclude people with preexisting conditions.
Star Health Insurance Contact Information
Citizens of India who wish to inquire further about the insurance plans and rates offered by Star Health Insurance can contact the company via phone or mail. An online contact form can also be found on the website if you wish to have a customer service representative contact you.
Manager – Customer Care
Star Health and Allied Insurance Company, Ltd.
No. 1, New Tank Street
Valluvarkottam High Rd.
Nungambakkam, Chennai – 600034
Toll Free Phone Number: (800) 425-2255
A Medical Advice Line is also offered by calling (800) 102-4477. Policyholders of Star Health can receive medical advice 24 hours a day, 7 days a week, from licensed physicians. Simply call and describe your symptoms, and you will be advised regarding treatment.
Star Health Insurance Company Products
Star Health Insurance offers accident coverage and overseas travel insurance as well, but the main bulk of their policies are healthcare related. They offer several options to meet the needs of the entire population of India. The following health insurance policies are available:
This is one of many policies offered by Star that covers both future and preexisting conditions. There is no pre-acceptance medical screening necessary, and all citizens of India ages 18-65 are eligible to apply. Additional features of this policy include:
Preexisting conditions are covered after 11 months of continuous coverage. Individuals who are HIV positive are included in this.
These policies are good for two years after which time you can renew.
Payment of premiums is made in two installments – once at the start of coverage and one at the start of your second year of coverage.
Star Unique will cover hospitalization for most ailments and procedures with a few exceptions listed on the website.
This policy will not cover diagnostic expenses, naturopathic care, or cosmetic procedures.
This policy has more requirements and parameters, but will cost individuals less money. It does require a medical exam for those ages 50 and over, and you can be denied coverage for certain preexisting conditions. Other preexisting conditions, that are eligible, will be covered only after 48 months of continuous coverage. This policy will reimburse you for the cost of hospitalizations and the cost of medications. It also offers a discount for every year that you do not file any claims.
Family Health Optima
The Family Health Optima plan offers the same basic coverage and requirements as MediClassic but is designed for families as opposed to individuals. Any citizen of India, ages 5 months to 60 years can be covered under this plan. One premium will cover an entire immediate family.
The Super Surplus plan offers greater coverage than most other plans at a slightly higher premium. It can be purchased by individuals or families and covers anyone ages 5 months to 60 years. Those over 60 who have been covered by the plan can renew their policy up to age 75. Preexisting conditions are covered after 36 months of continuous coverage under the plan.
Additionally Star Health offers some very specialized insurance policies. These include:
- Star Health Gain – similar to MediClassic, but with additional tax benefits
- Star Criticare Plus – Critical illness insurance for those ages 18-65 years old
- Star Netplus – Specially designed coverage for individuals who are HIV positive
- Red Carpet – This policy is designed for seniors over age 60. Those ages 60-69 can apply, but current policyholders can renew their coverage beyond age 69. No medical screenings are required and preexisting conditions are covered after one year. Treatment must be provided at network hospitals only.
- Diabetes Safe – Specially designed coverage for individuals with diabetes
- Star Wedding Gift Policy – This policy can be gifted to a newly married couple on their wedding day. No medical screening is required and you can choose from three policy period options: 1 year, 2 years, or 4 years.
Star Health Insurance Company Claims
Individuals who hold a Star Health Insurance policy should file all claims for planned procedures and hospitalizations at least 24 hours in advance of that care. For emergencies, you should contact Star within 24 hours of admittance to the hospital. Star Health offers “cashless care” where no upfront payment is necessary at approved network facilities. If you go to a non-network hospital, you will have to pay for your care and then Star may reimburse you depending on your policy restrictions. To file a claim with Star Insurance call (800) 425-2255 and give you customer ID number to the phone representative.
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