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Response Insurance Company Contact Information
Response Insurance Company is based out of Scranton, Pennsylvania.
P. O. Box 4079
Scranton, PA, 18505-6079
Local phone number: 312-661-4700
Fax number: 312-661-3619
Toll free number for the customer service and sales departments: 1-800-518-2984
Toll-free for the claims department: 1-800-552-3150
Claims representatives are available 7 days a week, 24 hours a day, 365 days in the year.
Response Insurance Company is a member of Unitrin Insurance Group, which is based out of Chicago. The address for Unitrin is:
One East Wacker Dr, Ste 3700
Chicago, IL, 60601
Response Insurance Company Customer Service
Response Insurance understands how important it is to deliver great service to their current and potential customers. For convenience, Response Insurance provides toll free phone numbers for all of their departments.
Insurance agents and advisors are extremely friendly to speak with and are extremely knowledgeable about all insurance issues so they are able to answer all of your questions. An agent is also on hand if you want free and fast price quotes on any of the insurance products from Response Insurance.
One of the benefits of working with Response Insurance is that if you get repairs on your car for covered claims from an approved repair shop, your repairs are guaranteed for as long as you own the vehicle. As a testament to the great customer service that Response delivers, insurance departments for various states have very low consumer complaints against Response Insurance.
Response Insurance Company Financial Rating
A.M. Best is a company that rates insurance companies as to their financial stability, both currently and in the long term. The financial rating that it has given to Response Insurance is A-, or excellent. The outlook for the future is stable.
According to the report from A.M. Best, Response Insurance is a strong company financially and has enough assets to cover current and future claims. If you would like to explore the report from A.M. Best even further you can go to http://www.ambest.com.
Response Insurance Company Claims
As part of their goal for great customer service, Response Insurance strives to make the process of filing and processing a claim easy and convenient.
If you have a claim to report, there are a couple of ways to report it. One is to call their claims center at their toll free number at 1-800-552-3150. You can also file your claim online. Both of these options are available 24 hours a day, 7 days a week, and 365 days a year.
To help guide you through the process in the event you were in an accident, Response Insurance has an accident checklist available on their website that you can print out and keep in your car. Some of the items on the checklist include leaving the vehicles where they are, calling the police, and not admitting fault.
The checklist also includes:
- What type of information to get from the other driver?
- Taking down information of everyone involved
- Noting the damage and location of all vehicles involved
- Writing down the road conditions
- Weather conditions
- Time of day
- Writing a description as well as a sketch of the scene
- Taking pictures of the scene and vehicle damage
Once you have reported and filed the claim, you will be assigned to a specific claims representative. This person is an experienced and trained professional who can walk you through the process and do everything on his or her end to quicken the process.
You will be given a claim number to reference every time you inquire about your claim. Your claims representative will also keep in contact with you to let you know how the process is coming along and to answer questions that you have. Their goal is to get your life back in order and your car fixed as quickly as possible.
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