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Pioneer Security Health Insurance Company

The Pioneer Security Life Insurance Company, is a member of the American-Amicable Group along with the Amicable American Life Insurance Company of Texas, Pioneer American Insurance Company and the Occidental Life Insurance Company of North Carolina. All four companies are headquartered in Waco, Texas.

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Through the payroll deductions of civilian and government employees, including persons serving in the military, American-Amicable Holding Incorporated primarily sells the following insurance products:

  • Life
  • Hospitalization
  • Funeral
  • Annuity programs

The American-Amicable sales force is based in independent agencies across the country. Home offices for American-Amicable are located in Wilmington, Delaware:

American-Amicable Holding, Inc
1105 North Market Street, Ste 300
Wilmington, Delaware 19801
Phone number: 302-427-0355

American-Amicable Holding, in turn, is a subsidiary of IA American Life Insurance Company. IA American and its sister company, Industrial Alliance Pacific Insurance Financial Services, Inc are themselves parts of Alliance Industrial Insurance Services, Inc a vendor of life and health products based in Canada.

Alliance Industrial was founded in 1892, in Montreal. It was not until more than 100 years later that the company began doing business in the US after its merger with the Industrial Alliance (IA) US branch.

Those wishing to communicate directly with Pioneer Security Life will find that their corporate offices are still located in Waco in the historic ALICO Building. The mailing address is:

425 Austin Avenue
PO Box 2550
Waco, Texas 76702
Phone number: 800-736-7311

Policy service may be obtained by sending a fax to, 254-297-2105 or by sending an e-mail to [email protected]

Claims service can be reached by faxing, 254-297-2756 or e-mailing [email protected]

American-Amicable Group Ratings

It was a good year for American-Amicable in 2010 as rating company A.M. Best upgraded it financial strength ratings to Excellent, A-. The company’s credit rating also improved to A- and their financial outlook is considered to be stable

Like the other insurance company members of the American-Amicable Group, the Pioneer Security website does not provide much detailed information about its products and programs. Forms, policy, and billing information may be accessed from Pioneer’s policy services page.

Consumer complaints may be addressed by phone, fax or e-mail. Addresses may be found clicking on, www.pioneersecuritylife.com/complaints.html

Being a Texas based company, there is also a page where Spanish speakers may access bilingual company representatives.

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