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Medamerica Health Insurance Company

Dino Christoforakis
Dino Christoforakis

Editor in Chief & Licensed Insurance Agent.

A review of Medamerica Health Insurance Company finds that, unsurprisingly, there are many different companies in the medical industry in America named “Medamerica.” This review will focus on MedAmerica Insurance Company, an Excellus Company.

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MedAmerica Insurance Company, MedAmerica Insurance Company of Florida, and MedAmerican Insurance Company of New York are all subsidiaries of the Excellus Health Plan, Inc. In turn, Excellus is part of Lifetime Healthcare Companies, a not-for-profit health coverage and healthcare services provider with nearly two million customers. Lifetime Healthcare Companies is headquartered in Rochester, New York.

MedAmerica Insurance Company Contact Information

MedAmerica’s headquarters are in Rochester, along with Lifetime Healthcare. They are located at:

165 Court Street
Rochester, New York 14647

Toll-free: 1-800-544-0327

MedAmerica Insurance Company Products

MedAmerica offers long-term care insurance as its only focus in health insurance. It writes policies in all 50 states and the District of Columbia. MedAmerica underwrites and reinsures long-term care insurance policies through agents and business group benefit plans. The company has intended, since its beginning more than 20 years ago, to offer the “best and most affordable long term care insurance possible.”

Because it is focused solely on one product, MedAmerica has positioned itself as both an expert and a leader in the field. The company cares about each one of its policyholders and believes that everybody deserves the compassion and respect that its insurance coverage ensures.

To this end, MedAmerica assigns each policyholder a Personal Care Advisor to serve as their single point of contact. The advisors help customers with any claim issues but, before that, they also can help with questions about policy benefits, specific needs, recommended resources, and more. Each advisor has a nursing and/or social work background.

MedAmerica’s Care Advisors may also choose to refer policyholders to CareScout, a leading expert on eldercare. CareScout helps provide a countrywide provider directory and discount service, support services, and a discount for family members. MedAmerica prides itself on giving each member and their family the support and help that they need.

According to MedAmerica’s data and statistics, 43% of individuals needing long-term care services are under the age of 65. Additionally, at least half of all American will need long-term care after the age of 50. This care can range from nursing homes and assisted living facilities, to daily help in a person’s own home. Debilitating diseases such as MS, Parkinson’s and Alzheimer’s, as well as medical events such as heart attacks and strokes, can cause somebody to need long-term care. Just the process of aging can also be a culprit. Long-term care insurance helps protect your assets, which can be quickly depleted by this long-term cost.

MedAmerica Insurance Company Social Advocacy

Because of MedAmerica Insurance Company’s commitment to the improvement of the quality of life for elder adults, the company has taken up the cause against elder abuse. Elder abuse includes neglect, self-neglect, financial exploitation, abandonment, and physical, sexual, and psychological abuse at the hands of family members, caregivers, and other trusted acquaintances.

The company is focused on supporting the prevention of elder abuse, and issues a monthly newsletter dedicated to its challenges. The newsletter, The Bomba Letter, is written by MedAmerica’s medical director, Dr. Patricia Bomba. Dr. Bomba is a well-known and respected geriatrician. The newsletter highlights events, laws, studies, and more that support the prevention of elder abuse.

In addition, MedAmerica features a contribution program whereby the company will match every donation, dollar for dollar, that is made to the company to prevent elder abuse. MedAmerica donates the money to agencies and organizations dedicated to elder abuse prevention.

MedAmerica Insurance Company Ratings

MedAmerica had assets of more than $1.4 billion and total revenues of $221.1 million at financial year-end 2010. The company has a “B++” or “Good” rating from A.M. Best Company for its financial strength. It has also received a “bbb” long-term rating for its issuer credit. A.M. Best gives the company a “stable” outlook forecast. MedAmerica has also received a rating of “A-” or “Strong” from Standard and Poor’s.

MedAmerica is not accredited by the Better Business Bureau, which may mean simply that the company never sought accreditation. The BBB has given MedAmerica and Excellus a rating of “C+” on a scale of “A+” through “F.” The organization doesn’t distinguish between MedAmerica and parent company Excellus.

In the last three years, the BBB has logged nine complaints about MedAmerica/Excellus, encompassing billing/collection issues and problems with their product/service. In three of the nine cases, the complaints were resolved with BBB assistance. In three of the cases, the BBB thought that MedAmerica/Excellus made a good faith effort to resolve the complaint, but the customer still wasn’t satisfied. In the remaining three cases, the BBB never received a response from MedAmerica/Excellus.

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