This health insurance review is for the Massachusetts Bay Insurance Company that is an affiliate of the Hanover Insurance Group. Massachusetts Bay offers several different insurance products, including auto insurance, homeowners insurance, as well as insurance for recreational vehicles, valuables, and boats.
Massachusetts Bay does not offer any type of health or medical insurance, so customers looking for coverage would need to contact another health insurance carrier or independent agent. Massachusetts Bay does offer an optional home health care insurance rider with auto insurance; however, it is not considered health insurance.
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Massachusetts Bay is part of the Hanover Insurance Group, a company that has several different brands and offers many different types of personal and commercial insurance coverage.
In addition to the coverages mentioned above, Massachusetts Bay also offers an umbrella and indemnity insurance services, as well as insurance for small, medium-sized, and large businesses. In addition, Massachusetts Bay offers financial services through its sister company Opus Investment Management.
Massachusetts Bay Insurance Company Locations
The main corporate office for Massachusetts Bay Insurance Company is located at 440 Lincoln Street in Worcester, Massachusetts. There are two additional regional offices located in Howell, Michigan and Atlanta, Georgia. Massachusetts Bay Insurance Company has agents in 36 states.
The main phone number to reach Massachusetts Bay Customer Service is 1-800-853-0456 and each of the individual offices has dedicated phone numbers. Interested customers can do an agent search on the Massachusetts Bay Insurance company website to find a location close to their home or office. In addition, there are separate toll free numbers for billing and claims. However, these numbers are for the entire Hanover Insurance Group and not specifically for Massachusetts Bay Insurance Company.
Massachusetts Bay Insurance Company Products
Massachusetts Bay Insurance Company offers several different insurance products; however, none of them are for health and medical insurance. Individuals interested in health insurance must contact another provider of insurance. Massachusetts Bay specializes primarily in auto and homeowners insurance.
Massachusetts Bay homeowners insurance is available in four different packages, including:
- Basic level of protection
- Select plus
- Select premium
Each of the products has certain benefits associated with them, and more information is available on the Hanover Group website.
Massachusetts Bay auto insurance has several different options as well, including value-added options enhancements such as rental car reimbursement and towing coverage. There is also a home care service option available with the auto insurance, which covers up to $2,500 worth of home health expenses that are necessary as a result of an auto accident.
In addition, Massachusetts Bay Insurance also offers insurance for:
- Identity theft
- Personal property including collectibles
- Recreational vehicles
- Insurance for all types of businesses
Massachusetts Bay also offers online claim reporting, where customers can complete an electronic form and submit it through the website.
Massachusetts Bay Insurance Company Health Insurance Reviews
Massachusetts Bay Insurance Company is accredited by the Better Business Bureau (BBB) under the Hanover Insurance Group name. Massachusetts Bay Insurance Company is rated A+ by the Better Business Bureau on a ratings scale from A+ to F.
There have been 28 complaints filed against the Hanover Insurance Group over the past three years, although it is not clear as to how many of the complaints were made towards the Massachusetts Bay Insurance Company. All 28 of the complaints were either solved with BBB assistance or the Hanover Insurance Group made a good faith attempt to resolve the complaint.
The Massachusetts Bay Insurance Company is rated A (Excellent) by the A.M. Best Company for financial strength and has a stable outlook. In addition, the company has a long-term issuer credit rating of a.
Massachusetts Bay Insurance Company Health Insurance Careers
There is a detailed employment page on the Hanover Insurance Group website. Interested applicants can search by job location, or search for a featured job. In addition, there is a specific link for recent or soon to be, college graduates to learn more about careers in the insurance field.
The careers are broken down into different categories, and interested applicants can apply to certain fields that are of particular interest by submitting an application online.
The Hanover Group was rated a 2010 Best Places to Work by Business Insurance.
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