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Magellan Health Insurance Company

A review of the Magellan Health Insurance Company leads to Magellan Health Services, which is more than a health insurance company. It is a specialty healthcare management company servicing government agencies, corporations, and health plans. Magellan focuses on controlling the most complex and costly health care services such as behavioral health management and radiology, as well as, specialty pharmaceuticals. The company claims to be devoted to improving the quality of life for its customers.

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Magellan Company History and Information

Magellan Health Services was founded in 1969 and is based in Avon, Connecticut. It is currently led by Chairman and Chief Executive Officer Rene Lerer, MD and Karen S. Rohan, President. Magellan was recently listed at number 700 on the Fortune Top 1000 Companies list. The company offers 41 different health plans and is in charge of the administration of state Medicaid programs for 25 states and Washington, D.C. Currently Magellan serves over 54 million members across the country with the following breakdown in divisions:

  • 31.3 million in the behavioral health management area
  • 18.9 million in the radiology benefits area
  • 5 million in the specialty pharmacy area

Magellan Contact Information

Magellan Health Services recommends using their online contact form found on the company’s website, www.magellanhealth.com. Follow the link for contacts and then select the type of service you are interested in. If you need to contact Magellan via mail, phone, or fax for additional information on their products, services, or job opportunities, you can reach them through the following means.

Mailing Address:

55 Nod Rd.
Avon, CT 06001

Phone Number: (860) 507-1900 or (800) 410-8312
Fax Number: (860) 507-1990

Magellan Behavioral Healthcare Services

Magellan Health Services specializes in behavioral healthcare needs. They offer a network of 67,000 providers across all 50 states and Puerto Rico in the behavioral medicine area and also offer 5,800 behavioral healthcare facilities nationwide. Magellan is focused on meeting the behavioral needs of individuals early on before they reach a chronic point. By meeting these needs early on they can help people to be more productive citizens and to remain employed in the workforce. Some of the programs offered by Magellan include:

  • Employee Assistance Programs (EAPs) designed to give employers a way to offer help to employees who needs assistance with various forms of behavioral health issues and addictions
  • Programs designed for individuals such as MedPsych Care Management, Intensive Care Management, and MedPsych Disease Management, designed to help people get the treatment they need by keeping it affordable

Magellan Radiology Benefits Management

Magellan collaborates with National Imaging Associates to help patients take a more active role in their healthcare involving radiology services. They also work to keep costs of these services down for patients making them more accessible without sacrificing quality of care. Magellan offers a Provider Privileging System to help educate physicians and reinforce best practices.

Magellan Specialty Pharmacy Management

Magellan is devoted to helping develop solutions for patients to lower the cost of specialty medications without lowering the quality of these pharmaceuticals. They partner with ICORE Healthcare to manage specialty drugs for patients with conditions such as:

  • Various Cancers
  • Hemophilia
  • Multiple Sclerosis
  • Hepatitis C
  • Infertility
  • Growth Hormone Deficiency
  • Rheumatoid Arthritis

Magellan Careers

Magellan claims to offer an innovative, creative, and rewarding environment to work in. They currently employ approximately 4900 employees. If you are interested in exploring job opportunities at Magellan, you can use their online job search link to find current openings in areas, in which you are qualified. Magellan offers several benefits to employees, which include:

  • Individual Development Plans
  • Tuition Reimbursement Program
  • Employee Mentoring Programs
  • Ongoing Training
  • Comprehensive Healthcare Plans with Options and Flexibility
  • Financial Benefits
  • Benefits to help balance work and family life

Magellan Community Involvement

Magellan Health Services is dedicated to supporting community programs and getting employees involved in volunteer opportunities. Some of the programs the company has recently taken part in include:

  • Hero Health Hire Employment Summit – Helping wounded military veterans find links to stable employment opportunities
  • Take Mental Health to Heart Campaign – A month long campaign during the month of May devoted to bringing awareness to mental health issues faced by military personnel
  • Do Something! For Children’s Wellness! – Employees from the Magellan office in Columbia, Maryland took part in this campaign designed to focus on the challenges faced by children and youth in society today
  • Magellan Spirit Team – Formed to bring unity to company sponsored charitable campaigns and volunteer opportunities

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4 Comments to “Magellan Health Insurance Company”

  1. h673 says:

    “This company dropped a therapist that I was using and didn’t TELL me until I had charges in the hundreds of dollars. When when I called to discuss the issue and try to get a single-case exception, they said they would call back and NEVER did! After years of going to a particular therapist, they didn’t CARE that I had a relationship with my doctor.

    Magellan does NOT care about their policy holders. HORRIBLE company!”

  2. Mark Ohannes says:

    “Customer support is Above Average.

    Plans / Networks/ Is Substandard.

    I lost my {ENTIRE TEAM} Of Doctors. Eight in one day! Specialists & this my PCP~!!


    Perhaps they should pay the doctors on a timely basis.

    My guess is that they will be out of business in less than a year.”

  3. Teresa says:

    “Magellan is slow( if ever) to respond and slow(if ever) to reimburse. I would avoid credentialing with them at all costs.
    Sounds like a company that just rips everybody off.”

  4. Mike Weaver says:

    “Magellan is pitiful. I asked for a list of psychiatric providers that accept Care Plus insurance. They gave me 12 listings of which only 3 took Care Plus. The other nine did not and of those 9, 2 were actual hospitals that didn’t deal with specific doctors. 1 was a hospital pharmacy.

    This is totally unacceptable. Since Care Plus uses Magellan, I recommend to pay an additional fee and get Humana. Care Plus (a supposed Humana sister company) sucks.”


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