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Coventry Health Insurance Company

Incorporated in November 1986, Coventry Health Insurance Company is a growing health insurance company that has established themselves as a finically solid entity prepared to stand strong even during tough economic times. With a senior management team that has been around through the good times and bad, Coventry shows that a well-established company can exist while still providing economical health care plans and excellent customer service. Over the past twenty some odd years, Coventry has acquired 22 other insurance businesses and merged them with their own so that they could provide quality insurance to a broader base of customers.

Read through this comprehensive Coventry Health Insurance review, peruse the reviews of Coventry Health Care written by actually Coventry policy holders at the bottom of this page, and then if you are a member of Coventry’s health insurance services then consider leaving your own review of Coventry.

Once you have finished reading the Coventry reviews then be sure and enter your zip code in on the side of this page so that you can start comparing quotes from top health insurance providers online today!

Coventry Business Health Insurance Plans

Coventry offers several different health insurance options for both businesses and individuals. For businesses, they offer group health plans with a couple of different options. For small businesses with fewer than 200 employees, you have the option of purchasing fully insured plans for your company. For a fully insured plan, the employer pays Coventry directly for the services they provide their employees. The employer has the option of withholding a portion of their employees’ checks to pay for a percentage of the insurance if they prefer.

Businesses with more than 200 employees have the option of purchasing the self-funded option. This option means that while employees have insurance coverage, the employer only has to pay a monthly premium that covers administrative costs and claims made by their employees. This is a great money saving option, but is only available to large companies, while the fully insured option is available to any size company.

Plan options for businesses include HMOs, PPOs, POS plans, and Consumer-Driven FSA, HRA and HSA products. Coventry also offers worker鈥檚 compensation insurance to businesses as well.

Coventry Individual & Family Health Insurance Plans

For individual health insurance, Coventry offers insurance solutions for students, recent graduates, families, those in-between jobs, self-employed, employed individuals with no insurance and the recently retired. The rates vary for each group and your health and age will factor in to how much your premiums with Coventry will be. This is true of any insurance company, which is why it is important to always compare health insurance rates before you make a purchase. Our free quote tool at the top of the page will provide you with quotes instantly.

In a program called CoventryOne, Coventry offers levels of coverage for every budget and need. Whether you are looking for short-term insurance or major medical health insurance, Coventry offers it all. They also offer individual managed care plans such as HMOs, PPOs and Point of Service plans.

For those individuals who want more flexibility with their health insurance, Coventry also offers premium traditional plans that allow you to choose your own physician, hospital, and specialists. Choosing the right kind of plan for you and your family is an important part of buying health insurance. Speak with one of the independent agents available at the number on this page to discuss your options (with this or any provider) and what will best benefit you and your situation.

Coventry Medicare & Medicaid Plans

For those who qualify, Coventry also offers Medicaid and Medicare plans. While Medicaid is a national health care plan, Coventry contracts with local governments to provide you with local care that is more personal. If you have had negative experiences with Medicaid in the past then you probably did not have a company providing it that is dedicated to ensure all of their customers, whether they pay or not, feel like they are the only customer.

Coventry: Affordable Health Insurance Options

If you choose Coventry Health Insurance Provider as your health insurance carrier, you will be glad to know that they provide you with several options for paying your premiums. Naturally, you can pay for all of your coverage right up front; however, this is usually not an affordable option for most people.

Most people choose to pay for their health insurance through monthly premiums and Coventry provides you with the means to have your premiums withdrawn from your paycheck or withdrawn from a checking or savings account. You never have to worry about forgetting to pay your premiums with these options.

This health insurance provider is currently offering policies in 22 states and they are continuously working to get licensing in other states as they grow. Using our free quote tool or speaking to one of our independent insurance agents will help you to find out it they offer health insurance in the state where you live, or if you should look for another option.

Having health insurance is very important and can provide you with financial security. A single accident or a serious illness can cost tens of thousands of dollars. Long-term care costs even more. You do not carry health insurance because of what will happen, but because of what might happen. What might happen could end your financial well-being in a matter of days.

Free Coventry Health Insurance Quotes

To compare Coventry with other reputable health insurance companies, please use our quote tool found on the side of the page, at no charge. You will receive your results in a matter of seconds and you can take your first step to finding affordable health insurance. If you have any questions or concerns, please call one of the Coventry health insurance agents. Why not start by getting quotes immediately?

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37 reviews

  • Don Gio /
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    Beware.

    Coventry One pulled the old bait and switch on me. After one year at a competitive rate, Coventry One increased my rate 30 percent. All I did was turn 33; I didn’t even see a doctor the entire year. So watch out!

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    If you go to the doctor more than once for the same issue, they consider that a pre-existing condition. They rescinded by coverage for this reason. Be careful how you fill out their application!!

  • Randall Robinson /
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    I have Coventry’s Rural Carrier plan for USPS Rural Mail carriers. I was hospitalized last year for four days for acute bladder infection with E. coli. Coventry covered only the first day, even though I submitted documentation of my elevated white cell count, temperature levels, and the fact that the catheter was removed only a few hours before I was released. Coventry stated that my white cell count was normal, a contradiction of the hospital’s record that I submitted.

    Now I have to appeal to the Office of Personnel Management, and if that goes nowhere I’ll go to a local law firm that specializes in suing insurance companies that won’t perform.

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    I went to have a sleep study done, and that’s all (Nothing Fancy). Wow, what an episode this has been. Please read this before you go with this company. It is horrible, and I mean the worst experience I’ve ever had with a company.

    I own my own small business, and this is just nuts. I’ve had one claim – just one – and I’m getting collection notices in the mail daily. I’ve now found the best way fix this is to go to every review site I can find and put the word out on these people to educate others to stay away from this company. They’re so cheap for a reason: they raise their rates and love to deny coverage.

    Please don’t make the same mistake I did. Look somewhere else.

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    I have been nothing but impressed with Coventry. I am not a high risk client – rarely go to the doctor. Shortly after receiving coverage, I developed some gall bladder issues. Coventry has been consistent and reliable throughout this situation. I have the ease of choosing my specialist from the list available in their network. Their benefits are straightforward and easy to understand.

  • L PETERS /
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    Stay as far away from these shysters as you can. They will say anything to get you to sign with them. The customer service is the worst I have ever had the misfortune to deal with.

    You will get a different answer to the same question every time. I am now stuck with this lousy company till I am allowed to change when the medicare enrollment period opens again.

    BEWARE BEWARE BEWARE

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    Beware of Coventry one Healthcare of GA., if you sign up with them they will find a way to rescind policy if you just go have annual check up.

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    Don’t go with Coventry One!!!! Coventry one has given us the run around each and every time we go to the Dr. And we rarely go to the Dr!

    Each time before we visit a Dr we call Coventry to make sure they are on the list and to make sure of what will be covered. They always tell us it’s covered and then send us a bill later for what they said would be covered! They say they entered the info in differently so we would have to pay. That makes no since.

    They are just a bunch of liars. When I told them I wouldn’t pay the bill because they lied to me they said they didn’t care! They said that was the DR’s issue not there’s and they already had their money.

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    This company SUCKS!!! After being with them for four years I applied for non-smoker rates. I quit smoking Jan 19, 2012. When it came time for me to renew in April 2013, I call to find out how to get non-smoker rates and was told to fill out a NS affidavit. I did, and the next week I got a notice denying me for coverage. I was treated as a new applicant. HUH?

    I could stay with them at $423 a month, but would be turned down if I tried to get anything cheaper. They jack your rates up after the first year too. STAY AWAY FROM THIS COMPANY!!! I was able to get the same coverage for $195 a month from another company…just not right

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    I applied for health coverage and was denied . According to information I received via email They received my application and denied it on the same day!! Did not even check my medical records. Supposedly denied for pre-existing conditions.

    However, I found out that was probably illegal since I was insured at that time. Am checking with my employer and the State insurance commission.

    Needless to say, I would NOT do any business with these crooks !!

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    I suppose every huge insurance corp(se)has customer service issues. They only exist to make money, not really FOR their client’s actual needs.

    That being said, I have had a great relationship with Coventry. I recently went on their medicare Advantra plan and they have been wonderful. I had small surgery to remove a cyst and their billing dept actually called my surgeon’s office to negotiate a lower out of pocket co-pay for me. I pay no premiums, small co-pay for specialists , dental and eye twice a year, prescription plan included.

    Thought of going to United Health Medigap Supplement but have heard horror stories about UH and it would cost me around $200 a month on top of regular Part B! Sticking with Coventry!

  • Kevin Hoffman /
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    Beware!! Have never filed a claim in the 18 months that I have been with Coventry but trying to get billing issues resolved has been the most frustrating customer service experience of my life.

    Their customer service reps when you finally get to speak to one will outright lie to get you off the phone, no follow up from supposed supervisors and absolutely no response when using their e-mail.

    Absolutely the worst company I have ever dealt with in trying to resolve problems

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    New to these people but so far not happy with them at all. They are so rude and always too busy to talk to you it seems.

    Also, they demand money nicely of course when none is due them already paid them once for this month how many times should they get paid and for poor service and so-so insurance of which they sent no card for my son but far as I know I think they charged me for him. but how can I know for sure because no one answers the phone when you call.?

  • Priscilla /
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    So far I am VERY UNHAPPY with customer service. I spend four hours on hold only to be disconnected. Then after a week of trying to talk to a real person, the representative could not answer any of my questions, but was more than willing to take a payment. I’m afraid of what will happen when I actually have a doctors appointment.

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    Nobody takes the insurance!

    I called 20 dermatologists, they all said we don’t take this insurance. Tried to call them, was hours on the phone to speak to someone, not a machine.

    Don’t go with it!

  • John W Ware /
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    Steer clear of Coventry at all costs!! I worked as an adjuster in the insurance industry for over 15 years, dealing with many insurance companies, and many types of claims. I have never experienced a company as hard to deal with as Coventry.

    The customer service is rude and horrible! They routinely deny claims under their “pre-existing” clause forcing their policy-holders to collect medical data from the providers to prove the visit to the physician, procedure, surgery, or other necessary medicals were not necessitated by a pre-existing condition. They will often simply deny a claim rather than request additional documentation from a provider.

    Then after you do prove your condition was not pre-existing this company drags on forever before paying what they owe under the contract. I have been forced to pay physicians out of my pocket for expenses and procedures that are clearly covered under my contract with Coventry. I have seen many other reviews such as this one and talked to many people who are also being ripped-off by Coventry.

    I have also heard of class action litigation being prepared against Coventry. If that takes place I will be the first to sign up! Don’t waste your time nor money purchasing a policy from Coventry.

  • Duncan Cray /
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    Get out if you can, do not allow auto payment. They are fast to take money but no service and no rebate for the month of trying to get some medical coverage. They send you a useless benefit card. The PCP is not taking new members and they give a phone number to a heart doctor.

    Good luck trying to talk to Customer Service, you’ll get the runaround.

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    Expensive for the coverage they offer. Making claims is not hard. But it’s really REALLY HARD to cancel it or change your address. I had to call in twice, put on hold, transfer four times to different agents and put on hold again, and again to be able to cancel.

    I put in all the trouble because otherwise they just keep taking money out my bank and sending mails to places I am no longer at. I can’t even change my own address online! Why does Coventry make it so difficult for the customers? Lots of frustration.

  • Bill stack /
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    My company recently changed insurance companies and unfortunately chose Coventry of Nebraska. They have been a problem for me from almost the beginning of coverage.

    First was regarding my wife’s recent eye surgery, of which they authorized the procedure, facility, etc. after the surgery, I received notification that the procedure was going to be considered out of network and therefore we were responsible for over $43k.

    After a number of phone calls, I finally got them to review their notes and got them to pay, minus the deductible. However, they said if my wife had to go back to the sane place where she had the procedure they would not cover. It is possible her follow-up visits would be where she had the surgery–this is a bad business practice.

    The other issue is pre-authorization of medications that my wife have been taking for many years. My med is for diabetes management and recommended by my doctor after other meds failed in controlling a chronic disease. Coventry will not authorize as they want me to take a step backward and try a lesser drug. This without consulting my doctor, but by a non-medical professional saying, this is their policy.

    My wife has been taking a strong prescribed eye drop to prevent loss of vision and has been taking for seven years. Coventry wants her to try a different med, that according to scientific evidence can cause blindness as well as other significant health issues.

    To add insult to their service,when calling to get information they say we as the member can not speak to the person making the decisions. And their decision to deny is not with a doctor consultation or expert in a specific discipline.

    When an organization does not want to speak to their members there is a significant issue.

    I have filed a complaint with the better business bureau, will be filing a complaint with the appropriate insurance commission, and will consult an attorney.

    Terrible organization who lies to their members and lies to doctors.

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    I have my health coverage with Coventry through the Affordable Care Act (Obama Care). I have my bank account information on file with them (but I DO NOT HAVE AUTOMATIC PAYMENT). I called to make a payment but the representative did not ask me which card or which account number I would like to use. SHE JUST USED THE ACCOUNT ON FILE WITHOUT MY AUTHORIZATION.

    When she asked me if I wanted my confirmation number, I asked her how come she put a payment through without even asking me how I wanted to make the payment.

    So, I asked them to cancel the payment and they refused. I called my bank(chase) they said they can’t stop the payment; even if the transaction was unauthorized, I will be charged $35 to put a “stop payment.

    I called Coventry back four times to resolve the issue but they REFUSED TO HELP. They hung up on me three times. Now I have to pay a fee because of their OWN MISTAKE. VERY POOR CUSTOMER SERVICE. RUN AWAY!!!!!

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    Stay away!!!

    Had their insurance for three years with no claims or as much as a doctor visit and every year the premium went up. At the end almost doubled the premium that I started with so called to cancel was told everything was taken care of the next month they still withdrawal out of bank account.

    Called their world’s worst customer service and was told it was their mistake and they would take care of it by reimbursement and make sure that the old coverage was cancelled. Like an American when I was told that it was an honest mistake and it would be taken care of I believed them. The next month the money was not only not in my account but they withdrew another month payment.

    Called again that customer service that just makes you smile (How do they find all that talent to answer the phones) and they told me again that it was their mistake and I would be reimbursed by the end of the week. Again a lie. called again and was told it would take to the end of the month. At the end of the month instead of a reimbursement, they withdrew another payment for what I understand is an account that doesn’t exist.

    This went on another month and finally got them to stop stealing my money. It’s been 9 months and still working on reimbursement with countless phone calls to the most ignorant irresponsible lazy customer service department in the world. I have consulted legal advice and am pursuing their lead.

    We are going to turn them into Better Business Bureau and go after the money they owe me. It is unfortunate that we have to deal with companies like this one. Don’t waste your time with these jokers….

    p.s I wouldn’t give them any star’s but they won’t let me submit without putting a rating. Your rating is crap.

  • Get out as soon as possible /
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    This is the worst insurance ever. If you have it, I’m sorry. As was I 馃檨

  • Ellen Burgin /
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    THIS COMPANY IS TERRIBLE. CUSTOMER SERVICE COULD NOT BE WORSE!

    I HAVE BEEN TRYING TO SPEAK TO AN INTELLIGENT PERSON FOR 45 MINUTES NOW AND BEEN BOUNCED TO FIVE DIFFERENT PEOPLE AND AM SITTING ON HOLD AS I TYPE THIS. MY STEP SON GOT A JOB AND HIS OWN INSURANCE SO WE ARE TRYING TO REMOVE HIM FROM THE POLICY.

    THEY CHARGE US $918.70 A MONTH FOR NO CUSTOMER SERVICE AND TOTAL IGNORANCE. THIS COMPANY SHOULD BE SHUT DOWN. AVOID THIS COMPANY AT ALL COST!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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    Coventry makes excuses to delay payments. They will misquote your coverage dates, attempting to say that your deductible has restarted. (Thankfully, I kept good records to thwart their lies).

    They will deny coverage saying the doctor’s notes don’t support the charge, ask the doctor to redo the notes and then try to deny payment based on the doctor filing “late”…even tho they caused the delay!

    They purposely make errors, misplace filings, do not give credit for out of pocket payments and generally avoid paying you at all costs. Run for This company, leave landmarks!

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    Run from coventry, leave skid marks.

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    My child was added to my coverage on 12/01/2014. My employer showed me the confirmation letter from Coventry. I take my child to the Doctor on 01/15/2015 and was denied treatment. I called them and they said that no one had been added to my plan. I said why have you been charging me every week then. Coventry lady said talk to your employer.

    That is when they showed me the confirmation. On 01/19/2015 my child got sick and had a fever. My employer said Coventry needed a copy of my kids birth certificate. I asked why I have never had them ask that with any other company. I gave them the SSN# and that will tell them everything. But my child was sick so I sent them a copy.

    I called Coventry today to see what was going on. They said my child is covered as of today. 01/20/2015 I said so it took 50 days to add her and you have been charging me since day one. This is not excitable at all. I asked the lady on the phone if she though it was was and she did not answer me. I asked to talk to the manager in charge today.

    Some lady named Karl got on the phone. (I think that was here name I am not 100% sure I was pissed by this time.) Told her everything that has happened and I wanted to know why it took so long. She informed me that I would have to talk to enrollment. Also that they will only talk to my employer. I said my employer did not screw this up Coventry did.

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    They lose your payments and never return promised calls back. Never the same answer twice. 5 different people, 5 different answers. Horrible what we are forced to do in America!!!

  • Doug Brown /
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    I wrote Coventry a letter in Oct 2014 after receiving a denial statement of coverage. I provided the proper documents stating the work history for the denial. Almost a year later I received a statement from my doctor’s office requesting the bill to be paid in 10 days.

    I have done all the leg work for my previous employer and Coventry to get this matter handled between them. This was turned over to a collection agency to try to retrieve the money. Wal-mart needs to be paid for the prescriptions and the doctors office also needs to be paid.

    I will be sending the Insurance Commissioner/Georgia a copy of what was sent to Coventry maybe then I can get help diminishing this issue.

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    I’ve been with Coventry one for about 2 years now with my husband’s employer, Don’t let their low premiums rates fool you into thinking you are getting a good deal or good coverage. This company is nothing but a bunch of dishonest thieves. You will be billed for EVERYTHING.

    I switched doctors in January because I was having issues my current women’s health care provider, I was having irregular and missed periods, but I was not pregnant. I didn’t feel like my doctor had my best interest in mind, so I made an appointment to meet with another women’s health provider, not a specialist.

    Coventry has denied the office visit payment and all of the blood tests they did because they came back positive for Polycystic Ovarian Syndrome, a leading cause of infertility.

    I am not trying to get pregnant but my periods are very irregular, which is not healthy, but if you or your doctor so much as whisper the INFERTILITY word Coventry will deny claims right and left even through it PSOC is a serious medical condition that has other harmful symptoms like type 2 diabetes, and obesity.

    I cannot wait until my employer has open enrollment and I can be rid of this terrible company and actually get the care that I need and pay monthly premiums for.

  • Kevin Suarez /
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    Out of all the companies, I have dealt with, Coventry, thus far, is the worst experience I have ever had in my life. Horrible customer service, and look forward to having a whole day off of work or anything else in order to speak to a representative.

    After a year of being with them, I re-enrolled the year after agreeing to the terms of re-enrollment, but then after two months they raised it without any notification claiming a mistake was made and I had to pay the difference with no notification whatsoever.

    YOU’RE BETTER OFF WITH NO INSURANCE THAN COVENTRY. will do everything in my power to avoid all friends and family to become a member of them. That’s how I feel.

  • Joe Blow /
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    This company is a joke. Period. A JOKE.

    You will be throwing your hard earned money away. Everything noted prior times 10! Spend a little more and go with a real Health Insurance company. Customer service is clueless, only available Mon-Fri, 9-5.

    Website is cheap so you cannot make payments, check claims etc. Run from them!

  • MIGUEL SANCHEZ /
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    THIS COMPANY IS TERRIBLE. CUSTOMER SERVICE COULD NOT BE WORSE!

    I HAVE BEEN TRYING TO SPEAK TO AN INTELLIGENT PERSON.THEY WANT MY MOTHER WHO HAVE CANCER TO AUTHORIZE ME TO SPEAK WITH THEN WHEN I ALREADY NOTIFIED THEN THAT SHE DON’T SPEAK ENGLISH.COVENTRY HEALTH HAVE DENIED TWO TIMES ALREADY MEDICATIONS THAT HELP WITH CANCER TREATMENT.

    I MAY HAVE TO TAKE THIS MATTER TO COURT.A PERSON WHIT A SERIOUS ILLNESS SHOULD HAVE PRIORITY TO THE MEDICATIONS.CUSTOMER SERVICE HAS BRAIN DEAD SUPERVISOR, I HOPE THEY NEVER GO THRU MY SITUATION.BEFORE I TAKE MY MOTHER OUT THIS INS. I WILL GET PROFESSIONAL ADVICE.WE FEEL DISCRIMINATED BY THIS INS.

    IN THE STATE OF FLORIDA YOU HAVE MORE THAN 40 % SENIORS THAT ARE LATINOS.FOR ME THE RATING IS CERO FOR COVENTRY.STAY AWAY FROM THEM.

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    Horrible company they lie to you stay away they suck

    they don’t care

  • john marconette /
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    they double prem without sending notice, call insurance company

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    DO NOT WASTE YOUR TIME. THIS INSURANCE SUCKS. TRUST ME.

    I WORK FOR MERCY AND AM FORCED TO USE THIS INSURANCE. DO NOT GET IT.

    BE BETTER OFF TO QUIT WORKING AND USE MEDICAID. YOUR GONNA GET BETTER COVERAGE FOR FREE WITH THEM, INSTEAD OF PAYING FOR THIS S#$% AND NOT EVER BE COVERED FOR ANYTHING.

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    I called to discuss an issue with Coventry and they said the would look into it and get back to me within 48 hours.

    Well the 48 hours went by with no response, so I had to call them back to find out they did nothing to help me out.

  • Ellen Downing /
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    TERRIBLE CUSTOMER SERVICE, CONSTANT CONFUSION AND DOCTORS OFFICE LAUGHED WHEN I TRIED TO GIVE THEM MY INSURANCE CARD.

    NO ONE TAKES THEIR INSURANCE AND FOR GOOD REASON. TERRIBLE, TERRIBLE COMPANY. STAY AWAY. THEY DESERVE ZERO STARS. WHAT A HORRIBLE EXPERIENCE!

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