A review of American States Health Insurance Company finds that the company is actually named American States Insurance Company, and it does not offer health insurance coverage. American States Insurance Company is an insurance underwriting company affiliated with Safeco Insurance, which is a member of the Liberty Mutual Group. American States Insurance is headquartered in Indianapolis, Indiana, and licensed to do business in all 50 states.
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Safeco has a large portfolio of insurance products for individuals, but nearly the only insurance it does not offer is health insurance. Safeco sells insurance for:
- Recreational vehicles
- Collector cars
- Umbrella liability policies
In addition, Safeco sells an insurance package where the company bundles together auto and homeowner policies for savings purposes.
American States Insurance Company Locations
While American States Insurance Company is located in Indianapolis, Safeco is a large company and has many other offices. Its headquarters are at:
1001 4th Ave.
Seattle, WA 98154
Its insurance companies are divided into eight regions to serve its customers better. These regions and addresses are:
120 Vantis, Suite 130
Aliso Viejo, CA 92656-2676
1600 N. Collins Boulevard
Richardson, TX 75080-3666
Mid Atlantic Region
9450 Seward Road
Fairfield, OH 45014
350 East 96th Street
Indianapolis, IN 46240
14123 Denver West Parkway
Golden, CO 80401
62 Maple Avenue
Keene, NH 03431
1191 Second Avenue
Seattle, WA 98101
2055 Sugarloaf Circle
Duluth, GA 30097-4363
Safeco Insurance also has three Customer Care Centers and four regional Service Centers. The Customer Care centers handle all claims and other customer service issues.
Spokane Customer Care Center
22425 East Appleway Avenue
Liberty Lake, WA 99019-9514
Denver Customer Care Center
14123 Denver West Parkway
Golden, CO 80401-3116
Indianapolis Customer Care Center
310 East 96th Street
Indianapolis, IN 46240
Chicago Service Center
2800 W. Higgins Road
Hoffman Estates, IL 60169
Hartford Service Office
312 Farmington Avenue
Farmington, CT 06032
Portland Service Office
16505 Southwest 72nd Avenue
Portland, OR 97224-7705
St. Louis Service Office
1400 South Highway Drive
Fenton, MO 63026-2281
American States Health Insurance Company Claims
Safeco policyholders can call 800-332-3226 at any time of day, any day of the week, in order to file a claim. Once the claim is active, they can log into Safeco’s website to check the status of it at any time. When members sign up online, they also get online access to other aspects of their account, including paying their bills, viewing their policy documents, printing new insurance ID cards, and updating their contact information.
Whether filing a claim for an auto accident, damage from a tornado, broken home windows, or workers compensation, all Safeco customers should first call the 800 number and speak to an agent. It is always a good idea to have as much information as possible so that you can provide the claims agent with everything he or she needs to start processing your claim.
For an auto accident, that includes when, where, and how the accident occurred; the type of vehicle(s) involved, a description of damages; names and contact information of the other people involved, as well as any witnesses; and a description of any injuries.
If your house or property is damaged, you will need to tell them what happened and when; the location of the damage; the condition of your home and whether you can still live there; and if temporary repairs are needed.
Safeco offers insurance coverage for natural disasters such as tornadoes, wildfires, earthquakes, hail, and hurricanes. The insurance company stresses that all policyholders reporting damage or problems caused by a natural disaster should FIRST get themselves to safety.
Safeco promises that its claims representatives will follow up within eight business hours of your initial call.
American States Insurance Company Agents
American States Insurance Company, as well as Safeco Insurance, utilizes a network of independent agents to service members. The company believes its best to have local agents helping meet the individual needs of its policyholders, independent agents who are involved in the community at a local level. Additionally, the company says on its website that independent agents are more committed to helping customers save money, since they have a wider range of insurance companies and products from which to choose.
Safeco offers its independent brokers and agents a single-service platform that covers sales, claims, customer service, and cutting-edge technology. It also has an online new-business portal called “Safeco Now” that aids agents in quoting, signing, and servicing products in just minutes. Safeco assigns all of its agents a Territory Manager, who helps the agents maximize their income.
American States Insurance Company Reviews
American States Insurance Company has received an “A” rating from A.M. Best. This is an “Excellent” financial strength rating. It also received an “a” for issuer credit rating. American States Insurance Company is considered a “pooled” company along with the other Safeco underwriters. The group has a stable outlook.
J.D. Power and Associates has recently given recognition to Safeco’s insurance claim centers for “An Outstanding Customer Service Experience.” The company recognized all four of Safeco’s claim centers for the distinction, which also includes a random survey of Safeco customers.