Empire Health Insurance Company is a Blue Cross Blue Shield company. Their HMO, Direct HMO, and Medicare Advantage HMO products have earned them Excellent Accreditation status from the National Committee for Quality Assurance. Founded in 1934 in New York City, where it is still headquartered today, Empire Health Insurance Company has 5 million members and over 38,000 company accounts. Statistically, they retain 93% of their company client base with a 91% customer satisfaction score.
Read through this review of Empire Blue Cross Blue Shield Health Insurance Company, check out the Empire Health Insurance reviews left by real customers at the bottom of this page, and then leave your own review of Empire BCBS if you are a policyholder.
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After Associate Hospital Service (AHS) was founded in 1934, United Medical Service (UMS) was established in 1944. In 1974, these two companies merged to form Blue Cross Blue Shield of Greater New York. In 1966, Empire HealthChoice and Empire HealthChoice Assurance were created. Later in 2005, WellChoice, the parent company of Empire Blue Cross Blue Shield, was acquired by WellPoint, which created the largest health insurance provider in the United States.
This acquisition formed over thirty-five million members nationwide. 2007 introduced Empire Prism, which are health plans for small to medium sized businesses. Life insurance was added by Empire Blue Cross Blue Shield in 2009, making it a full service benefits provider.
Local network providers service 28 eastern and southeastern counties in the state of New York and 10 counties in New Jersey and Connecticut. Through local Blue Cross and Blue Shield plans, all members have access to participating providers nationwide and worldwide.
It is important to note that Blue Cross Blue Shield is similar to a nationwide franchise and is not a true nationwide company. There are many different health insurance companies that pay a licensing fee to use the BCBS trademark and operate in a specific locale. Click here to read the full Blue Cross Blue Shield Health Insurance Review.
Child Health Plus is available in select counties of New York State, New Jersey, and Connecticut. Children under 19 years of age who qualify for the plan receive in-network benefits with over 65,000 providers and 147 hospitals. Financial support for coverage may also be available.
Healthy New York is a plan for individuals and sole proprietors in select counties of New York, New Jersey, and Connecticut. Necessary health services are available with Empire’s network of 65,000 providers and 147 hospitals, and emergency care is always accessible at the nearest doctor or hospital. Optionally, a prescription drug benefit is obtainable.
Direct Pay HMO/POS offers dual benefits. The plan is a traditional HMO (Health Maintenance Organization) that offers the choice of a POS (Point of Service) if a member goes out of the network. As is standard with an HMO, a Primary Care Physician (PCP) will provide for your care or refer to you a specialist when needed. As with the Healthy New York plan, emergency care is always accessible.
Direct Pay HMO is a standard Health Maintenance Organization plan. Members choose a PCP for their basic and preventive care and then receive referrals for specialists when needed. By having a PCP you have the added benefit of maintaining your medical history. Hospital admissions must be arranged and special services do require pre-certification. All services must be within the HMO network. Pharmacy benefits are included along with in-patient coverage and emergency care.
Tradition PLUS Hospital is hospital coverage for members and their dependents. It covers hospital related costs, including inpatient hospital protection with 365 days paid in full. Also included are maternity care, newborn hospital care, outpatient chemotherapy, radiation therapy, physical therapy, and Skilled Nursing Facility Care.
HMO is a traditional HMO plan with low out-of-pocket costs and access to over 65,000 providers and 147 hospitals in participating counties in New York, New Jersey, and Connecticut. Typical HMO plans require that you stay within the network, see your primary physician, and get referrals for specialized care.
Empire’s Direct HMO plan is the same as the traditional HMO plan above with the exception that members are allowed to choose a network specialist without a referral.
Direct POS gives members full range of in-network benefits with no claim forms, although full out-of-network coverage is available. Low out-of-pockets costs are made possible by requiring members to have a PCP, but members are not required to get referrals for specialists within the network. The same network of 65,000 providers and 147 hospitals applies.
DirectShare POS (SM) is the same plan as the Direct POS plan, with the additional benefit of allowing members to manage their own healthcare costs with in-network doctors.
The PPO plan is the freedom of choice plan. In addition to the Empire network, members have an extended network of doctors and hospitals through BlueCard PPO providers, giving access to 668,000 physicians and 8,500 hospitals. Coverage is nationwide with in and out-of-network benefits. No referrals are needed and members can help manage their costs with in-network doctors.
Empire’s EPO and national EPO plans have nationwide coverage with over 668,000 doctors and 8,500 hospitals through Empire’s network as well as through participating BlueCard network providers. Although only in-network benefits apply, referrals are not needed.
Empire Total Blue (SM) is a Consumer-Driven Health Plan (CDHP). Members are in control of their health costs and healthcare decisions. Referrals are not required and nationwide coverage gives members access to both Empire’s network and the BlueCard network, which consists of 668,000 physicians and 8,500 hospitals. The plan carries a higher deductible which gives members a lower monthly premium. The plan utilizes Health Reimbursement Accounts (HRA) and Health Savings Accounts (HSA) whether they are employee or employer funded.
Empire offers both Medicare Advantage and Medicare Supplement plans, which are intended to provide members with up to 100% basic Medicare benefits and additional hospital and medical coverage that is not typically provided by Medicare.
MediBlue (SM) HMO is a Medicare Advantage HMO plan with no or low monthly premiums depending on the plan. Medicare prescription drug coverage is also available. Members will receive access to doctors and hospitals in the counties of Westchester, Ulster, Sullivan, Suffolk, Schenectady Saratoga, Rockland, Richmond, Rensselaer, Queens, Putnam, Orange, New York, Nassau, Kings, Dutchess, Bronx, and Albany.
MediBlue Total Solutions is a Medicare Advantage HMO for eligible low income individuals in the Westchester, Suffolk, Rockland, Richmond, Queens, Nassau, Kings, and Bronx counties.
MediBlue PPO is a Medicare Advantage PPO with direct access to providers in and out of the network. Medicare prescription drug coverage is also available under this plan, which can be obtained in the Westchester, Suffolk, Rockland, Richmond, Queens, Nassau, Manhattan, Kings, and Bronx counties.
MediBlue SmartValue (SM) is a Medicare Advantage Private Fee for Service plan where members can go to any licensed doctor who provides Medicare services and is willing to accept the terms and conditions of the plan. Members are not required to have a PCP or get referrals for special care. Medicare Part D prescription coverage is included in this plan, which is only available in Sullivan County.
MediBlue (SM) Medicare Supplement plans, sometimes called Medigap, is available to help pay for out-of-pocket costs for Medicare services that are not covered by Medicare, such as deductibles and copayments. There are twelve standardized Medicare supplements that vary by company, but typically Plan A covers the basics while Plans B through L cover a variety of additional expenses as well, such as emergency health care or skilled nursing facilities. Empire offers Plans A, B, C, F, H, K, and L. The monthly premium and out-of-pocket fees will depend on the plan.
To be eligible for Empire’s Medicare supplemental plans you must be a resident of New York State living in one of the 28 counties that are within Empire’s service area. You must also be 65 years of age or older, although some states will consider participants under 65 years of age if they have a disability or are in the end stages of renal (chronic kidney) disease. Applicants must be enrolled in both Medicare Part A and Medicare Part B. Medicare supplement plan benefits cannot be used along with a Medicare Advantage plan.
Empire Health Insurance Company offers many different individual and group plans in addition to supplemental Medicare plans. Utilizing the Blue Cross Blue Shield network in addition to its own large network allows Empire Blue Cross Blue Shield to offer a myriad of plans with varying costs and benefits. In order to find a plan that fits your medical needs and financial budget, enter your zip code above and start comparing Empire health insurance quotes with quotes from many top health insurance companies. Why not take a minute, since you’re already here, and use the quote tool now?
6 Customer Reviews of “Empire Health Insurance Company”
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Review by Fostina Silsbe, September 10, 2009
I am very satisfied with my MediBlue Plan. At this time, however, the gym where I go for the Silver Sneakers Program is cutting the days down to ONE!! I do not drive & can walk to this gym. The instructor is fantastic but we need more days, not less.
Over all your company is vry good–they pay the doctors in a quick time & when I’ve had a question your people have been very helpful.
Thank you, Fostina
Review by Nick Ecky, September 15, 2009
While tremendously expensive, empire combines the very comprehensive health insurance plans with the absolute WORST customer service imaginable. If you are ever in need of help they are the most hostile and bureaucratic group you’ve ever seen. BCBS makes a great case for why we NEED some sort of government mandated health care solution!
Review by James, September 15, 2009
@Nick Ecky
While I do not have any personal experience with Empire BCBC (so I will leave the star ratings blank) I just couldn’t resist responding to your comment that:
“they are the most hostile and bureaucratic group you’ve ever seen. BCBS makes a great case for why we NEED some sort of government mandated health care solution!”
It is absolutely hilarious that you think that somehow the United States Government would be LESS bureaucratic than Empire BCBS!!! Pretty funny stuff if that is what you really believe. Wow
PS You could also probably make a strong case that the US Government would be more hostile than Empire BCBS as well if you have ever been to a DMV or when you take into account that if Empire BCBS denies a large claim there are a million attorneys that would jump at the chance to take them on while if the US Government denied a claim under a government health plan then good luck winning against the US Government in court
Review by Fehsinger, February 22, 2010
My mother had BCBS for years. Anyway, she was hospitalized twice in 2 weeks (discharged to early the 1st time) and BCBS absolutely refused to pay her bills. They looked for an excuse not to pay her bills and claimed that she was no longer lived in NY as her SS check was being sent to me as her representative payee and, therefore, she didn’t reside in NY and they refused to pay her bills.
I spent months trying to prove that she still lived in NY and always did. I had SS write to BCBS to explain the situation, had senator Clinton contact them, and I even had Medicare involved. Believe it or not, BCBS even had they own representative visit her in her home in NY but still refused to pay her bills categorically stating that she didn’t live in NY and, there they didn’t have to pay. Don’t depend on BCBS. They will take your money for decades, but will put you out to dry when you need them. Be forewarned.
Bottom line, I wouldn’t recommend BCBS to anyone. They will take your money and then abandon you.
Review by Dani, March 14, 2010
Empire Tradition Plus Hospital Program is a rip off insurance. 3 months after enrolling into the plan I broke my foot and went to the ER for an ex-ray. The Tradition Plus Hospital Program does NOT PAY FOR ANY DOCTORS OR PROCEDURES IN THE ER. Did you get this? The do not cover the ER. The cover the “visit” to the ER but NOT any procedures like X-ray or any doctor that will speak to you about your condition. They will bill you afterwards and have 6 months time to do so. This is NOT disclosed anywhere in the paperwork clearly. The do not disclose that 99% of doctors that work in the hospital do NOT work for the hospital and will bill privately. Be very careful with this plan it is NOT the coverage you think it is and will not prevent a huge bill should you have an accident.
The customer service is likewise terrible, rude, condescending and avoiding direct answers to direct questions. When I sated that I was never told this fact about doctors not being included in the plan, they blamed it on the broker that sold me the plan who is not employed by Empire (how convenient for them as they can therefor not be sued for this misinformation.) The told me “as long as you’re handled by the doctors who work for the hospital inside the ER you’re fine” little did I know that 99% of them do not work FOR the hospital. Who knows such things? Its a rip off and clearly waiting for a huge class action suit.
Review by Kevin Bailey, March 19, 2010
Empire BCBS isn’t just the worst insurance company I’ve ever had the misfortune to deal with, they are without a doubt the worst company of any kind I’ve ever had to deal with. Forget trying to get assistance on the phone. After spending an inordinate amount of time working though their obtuse voicemail system whatever representative you speak with will prove to be totally and completely useless. I’ve spent more hours on the phone with these people than I can recount and spoken with numerous agents, not once have I ended up with anything approximating a useful outcome. At the moment I’m just trying to get them to change my mailing address. That’s taken 7 calls so far and I’m no where close to completion. Each time I get a completely different story. Of course I should be able to change my address online, but their website is just as bad as their phone service. Briefly, it simply doesn’t work, and of course forget about using the backspace since that causes the entire app to crash, and that’s even before logging in. In short, it is not possible to communicate with this company.
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