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First Health Insurance Company

Overall Rating1.241.241.241.241.24
Customer Service1.271.271.271.271.27
Network1.241.241.241.241.24
Plans1.271.271.271.271.27

First Health Insurance Company is a subsidiary of Coventry Health Care and is based in San Diego, California. They offer a nationwide PPO network to serve the needs of clients who manage employee health benefits plans. The company currently serves over 3.5 million people throughout the United States. First Health prides itself on superior access to healthcare providers across the country at a reasonable rate.

Compare rates from First Health to other health insurance providers in your area. Click here and enter your zip code for a list of rates from local health insurance providers.

First Health Insurance Company History and Information

The First Health network began in California in 1984 and was known at the time as CCN Managed Care, Inc. The network quickly expanded beyond California in the following years. In 2001, the First Health Group acquired CCN Managed Care, and the name was changed to First Health Insurance. Coventry Health Care acquired First Health in 2005 as part of a plan to integrate several provider networks to create more flexibility for clients. This integration of networks was completed in 2008.

First Health Contact Information

If you would like to contact First Health for additional information, to file a claim, or to find out about providers in your area you can do so via the online contact form or via the following phone numbers. Customer service representatives are available to take your calls from 7am to 7pm, Monday through Friday, Central Standard Time.

Members and Clients: (800) 226-5116

Providers: (800) 937-6824

General Inquiries: (800) 247-2898

First Health Insurance Products

First Health offers health insurance products to clients with a variety of options to best meet the needs of their employees and their families. They claim to offer the largest nationwide PPO network of providers. With a PPO plan, you have the freedom to choose any provider you wish, but you can minimize expenses by selecting a provider that is in the First Health network.

First Health also offers a variety of “value added” options within its PPO network. These options include:

  • Clinical Management
  • Non-Network Discounts
  • Fee Negotiations
  • Comprehensive Transplant Program
  • Dental and Vision Coverage

First Health Insurance Network Providers

By selecting medical professionals within the First Health Network, you will pay nothing more than minimal co-pays based on the plan arrangement you or your employer has chosen. The network offers more than 550,000 participating doctors, hospitals, and other health care professionals in all 50 states plus Washington D.C. and Puerto Rico. You can find providers in your area by calling a customer service representative or by using the online search form. When you use this form, you have the following options to search by:

  • Find a Doctor
  • Find a Hospital
  • Search Based on Medical Condition
  • Find a Behavioral Health/ Substance Abuse Provider

Find an Ancillary Service Provider – These include:

  • Clinical Labs
  • Radiology Services
  • Physical Therapists
  • Chiropractors
  • Psychologists
  • Surgery Services
  • Ambulatory Surgery Centers
  • Home Health Care
  • Find an Urgent Care Center
  • Find an Allied Health Care Professional

First Health Network Advantages

When you use a provider within the First Health Network you not only save yourself money, you gain several other advantages. Aside from only paying a co-pay, you also never have to fill out a claims form. All claims are filed for you. Additionally, since First Health receives contracted rates from providers, services cost less and the company can offer lower co-pays.

Unlike most health insurance companies, most plans within the First Health PPO network do not require you to select a primary care physician. The company does recommend having one; however, because this doctor can be the keeper of all of your medical information, which helps when you have medical questions or need support in dealing with an illness or other medical issue.

First Health Insurance Claims

You will never have to fill out any claims forms with First Health, nor will you have to contact the company yourself when faced with an illness or injury. Instead, if you need to see a specialist, ask your primary doctor to refer you to one within the First Health Network. You do not have to do anything else.

If you are admitted to a hospital in an emergency situation, you should have the hospital contact the First Health review organization that is listed on your insurance card within 24 hours of being admitted. Once again, you do not have to do anything else, allowing you to focus on your health and healing.

Get health insurance quotes from companies like First Health in your local area. Simply click here and enter your zip code for a free list of health insurance quotes.

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41 reviews

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    I was with First Health insurance and the company who I was with who used their network actually went bankrupt.

    First health didn’t bother (when docs then sent their claims to them) to tell them that the company had gone bankrupt. I called them and they were extremely rude with a website often down (when I would try it) that was nearly impossible to navigate.

    SO glad to be out of that network and with decent insurance now!

    • 11111
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    This is the worse insurance plan ever. I have spent over 8 hours on the phone calling doctors from your directories to see if they are accepting new patients to be told they have never heard of First Health Network or that they are no longer in your system.

    This is over 36 offices I have called and have called 5 times to you for no help either and have been told there is nothing that you can do for me. What kind of customer service is that.

    HMO’s are the best and I wish I still had them. This is for the birds and this is disgusting at what you have to go thru.

  • Patsy Lewis /
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    Ever since First Health Network become the service provider for the PPO for my health insurance GEHA they have dropped all the established doctors in our area. There is no cardiologist with 25 miles of where we live and we do not live in a rural area.

    I am going to go back to a higher costing health insurance to be able to get better health care for my family.

    • 11111
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    Horrible across the board !

  • John Nakyou /
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    Very Tricky sales people tried to sign me up but I discovered that’s it’s only a discount card with no stop loss limit so good luck if you end up in the hospital god forbid and if you have to see a specialist its worth trying to find one that takes it.

    and on top of all that they wanted to charge me $170 for an application fee, no thanks but thanks its a ripoff plan.

    • 11111
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    Never got past the first phone call to even sign up, totally rude and pushy. I just wanted an email regarding the plan the rep was talking about but he just wanted payment information and when I said I wouldn’t give payment information without having something to read and review and be able to decide which way I wanted to go with it. He became very loud and very rude about just give me your payment information and you will have insurance.

    That’s all fine but I just don’t blurt out credit card information over the phone to someone I don’t know and who is resistant to give me written information first as to what it is I am exactly paying for.

    All that actually got me to these reviews and I’m glad I just said forget it.

  • Rachel Harris /
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    SCAMMED me the worst I have ever been!!!! Not even health insurance!!!!! Criminal activity!!! Is what it is!!

  • Rachel Harris /
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    STAY away from first health and simple health they are uninvolved together and tried taking 400.00 from me and I gave them ALL ALL my info!!!!!!! Very much identity theft!!! And they have my bank info!!!!

    Terrible to not know when something could come up as mistaken identity thanks to THIS FAKE INSURANCE PEOPLE!!!! It all sounded legit!!!!! Until after I gave them ALL my info……. THEN they asked that I agree to not talk to the bank about our transaction!!!!!!!

    That’s when I said I don’t know about this and hung up!!!!!!!!!! Still, they HAVE ALL my INFO IDENTITY THEFT!!! SOMEONE, PLEASE HELP Federal government someone!!!!!!!!!!

    • 11111
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    Hello Everyone!

    I almost signed up with First Health and Simple Health (Simple American Health), they told me I was going to pay $113.08 for monthly premium and a one-time fee of $125.00 Guarantee Fee for a PPO insurance coverage with 0 deductibles, unlimited usage, labs, med., hospital coverage, office visits co-pay of $20-50;

    I said I had to check to see if they were legitimate; he said he would help me verify in the computer that they are legitimate, when he started to tell me how to verify it, instead I went to you guys’ reviews and I told him everything I was reading and then I heard a tape saying: You have been terminated from this phone conference and I was cut off, and he never called me back; well, even if he had I would not have signed up after all, but thank you guys for posting this information that helped save me.

    I did not provide him any personal information, the only thing is the Clinic and Dr’s name I go to. I will probably call them to tell them if they get any requests from First Health or Simple Health, or Simple American Health that they are an identity theft scam and not to provide them with any information.

    Thanks again for the great service you provide to others by posting the truth about these illegitimate companies. All reviews, in my opinion, deserve a 0, but since there is no 0, and I was told I had to choose a number, I had no choice but to choose 1, but they are a 0!!!! It also sounded too good to be true!

  • Jack Smith /
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    I specifically asked them if a local medical group took them, and was told yes, so I signed up with them. I found out later that nobody in my area accepts them, so I call to cancel today, and got transferred from a woman is Malaysia )who barely spoke English) to a female robot (who knows where) that I hung up on when it refused to cancel, and kept telling me how to contact doctors.

    I called back and got to speak with live humans, who said that the policy would be canceled and a full refund given, in 3 to 10 business days! We will see what happens!

    • 11111
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    I too just wanted info e-mailed to me about this plan and the person on the other end of the phone got very irate with me and told me to go to Health Care.gov and he hung up.

    Very poor customer service am glad it didn’t go any further. Told him I had just retired and was looking for Health ins. for my wife and I. not good customer service at all.

  • Josette Jeanis /
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    I signed up for this so-called insurance. Complete rip off!!! I canceled today and got a confirmation email saying terminated in 30 days!! I called back and told them to cancel effective immediately today!!!

    If I would not have read the fine print, I would have lost my refund!! If I do not get my refund or credited back the next phone call will be from my attorney!!

    I never write reviews, but this is a scam!! If you think it’s too good to be true, it’s too good to be true !!!

  • Mike Schmidt /
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    First health actually helped me with finding my doc that was In network, the doc appt went fine and so did my colonoscopy, I had a good encounter with them, sorry to read all these

    • 11111
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    Holy smokes. This is a scam. Extremely aggressive sales people and when they do not close immediately they just hang up. They use every trick in the book to get you to commit immediately. BUYER BEWARE!

  • D. Hernandez /
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    The only reason I have this insurance is through my work, and this is the first insurance that I have had outside of one provided by my family. So far, it has been somewhat difficult to find doctors that actually take this insurance, in part because the insurance website seems to be grotesquely inaccurate.

    Despite difficulties searching, once I am able to find a doctor and set appointments, the office will have had no problems with the claim. Honestly, the website alone and the lack of information on insurance coverage plans makes me still think that this must be a scam of sorts, but since it seems to deliver when I need it, I might have to stick with it until I can afford insurance that doesn’t completely raise my skepticism.

    • 11111
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    I too just wanted info e-mailed to me about this plan, which comes with 0 deductible, nationwide PPO, monthly premium $378.59 and one-time enrollment fee of $170, and the person on the other end of the phone to all of sudden got very rude and hung up.

    I am glad I did not give any payment information. He was not able to email me ANY information or websites, and he urged me to just pay and cancel later if unwanted.

    • 11111
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    My experience was very similar to Casper’s, except I spoke to them more than once. When I asked questions about literature to sit down and compare with my husband, they acted like I was being ridiculous. I got transferred to the supervisor who was strangely defensive and used every sales “trick” in the book to make me feel stupid if I didn’t just move forward quickly with this.

    I understand that the phone people were insurance brokers, but, come on, I’m not going to give out my credit card info so I can finally find out what the plan covers after I’ve already signed up for it!

    Sounded so shady. Today I went online to find out if I could find literature on First Health for myself, like with exact numbers, etc., and this is the most info I’ve found. And then I felt validated with the comments. Sketchy, sketchy, sketchy.

  • Tracy Porter /
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    this is a huge scam!!!!

  • Tracy Porter /
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    SCAM!!!!!!

  • Gloria Rowan /
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    They were calling me left and right. Wanted $710 today. I either hang up or they do when I ask for info sent to me. Glad I read these reviews. Almost thought about doing it when I saw they’re are a first health ins but now I know it’s a scam.

    • 11111
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    I have also inquired with First Health Network and spoke with a representative who sounds legit but, it was almost too good to be true, so I am glad to read your reviews before committing to anything.

    Thanks for your comments and good luck to all of you (Us) in our search for a good Insurance Plan.

    • 11111
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    Today when shopping for my health insurance after I moved from CA to TX, I filled out an online form. I immediately got a barrage of phone calls. I answered one of them and they tried very hard to sell me First Health Insurance. For my family of two adults and two kids, they quoted only $554/month plus a one-time $170.

    I told the sales rep, I’ve never heard of them and need an hour to research and that if I decide to go with First Health, I’d call him and give him my business. But he didn’t want to get off the phone. Upon my third or fourth attempt, he put his supervisor on it who tried again for 5 minutes, saying this is an Aetna subsidiary and highly reputable and that I could cancel within 30 days etc. But I refused to sign up.

    After the call, I came across these reviews. I want to thank everyone who has taken the time to share their experience. You have helped me and my family avoid a disaster. Thank you.

  • Marlene Osentoski /
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    Glad I read these I have been searching for coverage and am finding all the same stuff. Lots of info but NONE VERIFIABLE.
    BEST ADVICE, WAIT FOR ENROLL.

    ENT IN NOVEMBER AND SIGN WITH LEGITIMATE COMPANY, BLUE CROSS, AETNA ETC ALL THESE OTHERS ARE SCAMS!!!!! Call and check your doctor’s and local hospitals. NO ONE TAKES THESE TYPES OF INSURANCES!

    • 11111
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    I talked to an agent who tried to sell me First health insurance. The agent was very pushy and provided me with wrong information regarding my rights (He told me I don’t qualify for any other plan other than First health and told me I don’t have any other plans available to me because it’s not the open enrollment period even though I had a life-changing event).

    He wouldn’t send me any information regarding the details of the plan and wanted me to give him my credit card info without even understanding the entire healthcare plan. He got very offended when I didn’t want to sign with them before I checked more options and insulted me.

    Very happy I didn’t give them my credit card number.

  • Frank Tillman /
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    A lower level of HELL will be created for these crooked rat b*******. They are slick they are smooth talkers and a person who is hoping for the best of a dire situation of not having insurance fall easily as prey before them.

    Pity the poor young people who fall for this, not having any issues lets us say for a few years then have to use this and ONLY THEN find out what bogus crap it is.

    This racket is a numbers game, the fellow I spoke to a fellow named Romero he “tagged teamed with another fellow named “Hogan”, Romero “hooks the fish(ignorant person wanting Insurance who is NOT willing to admit that what sounds too good to be true, is not true) and then Hogan tries to get the fish in the boat.

    Obama has been the Pied Piper who put the nail in the coffin of Health Insurance in America, I support Trump I campaigned for him I fought for his win. BUT, why is the ACA even maintaining a presence in all things “Government”, why not let the free market settle this?

    Of ALL “ISM’s” humanity has experienced CAPITALISM is THE BEST! (at least you have a chance)

    Socialism is Communism “lite”! we are headed there

    “The most terrifying than a person can hear is “I am from the Government, and I am here to help” ”
    Ronald Reagan 1983

  • rchancllor /
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    Bad Company,……… Called my house while I was searching health Care plans on the internet. Sounded good at first. They got the credit card info. Then they rely started sounding fishy. Tried to call them back later. Salesperson, Brad, got mad his tone was demeaning. Red Flags, No Deductible, Wanted to call me back boy did they get hot. 866 205 7968 Most likely identity theft operation.

    I would give them zero stars. They have now called me two more times at my home. The customer is always right…………Always go with your first instinct. If it smells like s*** and it looks like s***. Then it is S***. Now they called me the third time.

    • 11111
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    I just got an awesome quote for 1st Health through an online at http://www.individualhealthquotes.com/listings.jsp?src= . They called me, immediately, even before the computer page went to the 2nd page. The price was too good to be true. With a $135.00 One Time Fee and $243 a month for all of it, Medical, Hospital, Prescriptions, blood work, Dental, and Vision. A Nationwide policy. And I just finished cancer treatments.

    After telling them I needed to think about it and asked for his contact information, his whole demeanor changed, he was short with me and then the line keep breaking up where I had to have him repeat what he said because of the static on the line. It was odd that only getting contact information is when the line was static.

    Then I came here through Google and read all these reviews, I’m so happy that I found this site before “buying” their lines. They don’t even deserve 1 star.

    • 11111
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    Horrible service

    • 55555
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    ALl of the People above got scammed by a company that isn’t first health. I went through AHA and got exceptional coverage, great company.

    • 11111
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    Went to the ER for the first time to use insurance, just to find out they don’t even cover shit. Not even a penny. End up paying 1200 for a medical bill.

    For people out there don’t get this s***** insurance.

    • 11111
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    These people are definitely scam artists! I was told everything that has been mentioned above.

    I asked to be emailed the plan information. The representative told me that he could enroll me then get the details of the plan. The only thing I am worried about is they have my name and date of birth along with my daughters.

  • Susan L Brunk /
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    Good to know

    • 11111
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    Just got off the phone with a fast-talking sales agent. They make it sound like a great plan….it’s not!

    When I gave an example of a large hospital bill she got rude and said go to healthcare.gov. This is not a plan that anyone should get. I feel sorry for people who fall for this sales trick!

    It’s very complicated and they take advantage of people’s ignorance about healthcare.

  • Attie Pixler /
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    This insurance is the worst insurance ever. Every time I went to visit a Doctor I had to pay for the entire amount the provider of the insurance refused every time.

    As a student, I thought this would be the best insurance. I can’t believe Northwestern College in Iowa would provide this insurance to students with low income.

    • 11111
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    Unfortunately, I am going through the same thing that everyone else has gone through except that I was foolish enough to give them money. Now they are giving me the runaround. The worst part is that they have my information.

    Stay clear of these people. They are no good.

    • 11111
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    I just found this website and am so glad I did take this coverage. I almost bought this but I had a bad feeling in my gut. I gave the first few numbers of my credit card and then stopped. I asked more than 5 times for Something in writing and was told it would only happen after I bought the insurance.

    I used to an insurance agent and it did not add up. No insurance company requires your credit card info to apply for insurance. Mathew may want a check, and then you are in control of future payments. I asked if I could call them and they transferred me to 3 different guys to convince me to just give up my credit card number. I finally had to just hang up. I am glad I did not follow through.

  • Mandy G /
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    This is the ABSOLUTE WORST company!

    They will harass you and they don’t understand what no means. I asked numerous times for them to stop calling me and told them that I did not want coverage through them. They continuously tried to sell me the same insurance and when I refused, they would transfer me to someone else. I was called 12 times in one business day, in the span of about 5 hours.

    They are TERRIBLE! I wouldn’t advise my worst enemy to use this service!

    • 11111
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    Didn’t get past the first phone call – a similar experience to previous comments. Sounded great but hung up on me when I said I was reading the reviews and wanted something in writing.

    • 11111
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    Oh my goodness. I was comparing rates and when I told the person this…he told me I have to take this other call have a good day. lol lol….crazy. Rude and so unprofessional.

    • 11111
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    Do not trust this company!

    Rep said the coverage was better than it was. Trusted her mistake on my end. Now I need it for a serious problem and realize it covers nothing! At first, their customer service said it was just out of network then I found out the truth.

    This should be illegal. Not only that now the government forces me to keep paying this scam or be without any insurance until November.

  • Rosemary Steel /
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    DO NOT CALL – ALL THE ABOVE REVIEWS ARE TRUE!! Very hostile agents when you won’t give them your credit card info!! They make everything sound good but when you just want to request information to review – they get ugly!! TERRIBLE COMPANY!!

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