Comments on: United Healthcare Health Insurance Company

By: Shaun Green

Shaun Green — Thu, 22 Dec 2011 20:37:34 +0000

Unless your a person that never has health problems and rarely visits a doctor, avoid United Healthcare. I have the High Plan. I pay because I figured I would get better coverage. I called United to check if some diagnostic testing was covered. They (United) told me, yes it’s cover in full. I said “100%”. They said “Yes”. My wife called to confirm. They said same thing. Even doctors office called.
Sure enough, a few months later I get a bill for 400 dollars. United told me even though doctor is in network, the testing is out of network.
I told them I called ahead of time to ask about testing, and was assured it would be covered in full. I even had name and dates from day I called. They conveniently had no record of this.

By: Sam

Sam — Fri, 02 Dec 2011 19:14:02 +0000

The WORST insurance company ever! We have experienced nothing but issues. I have spent more time on the phone arguing with UHC than I spend with my husband and family. Their approved “in netowrk” facilities are below average. The approved substitute asthma medication they recommended for my son ended him up in the ER & admitted to the hospital. We are now forced to declare bankruptcy to cover the deductibles & co-insurance from his hospital stay. I called and requested an urgent care facility and was instead given an ER by mistake and we were forced to pay the difference in charges even though they admitted to giving the incorrect information. Every time we have any injury ie my son fell down playing outside and we went to the approved facility for a $48 xray we received a letter requiring us to provide all sorts of information including where the incident occurred, how it occurred, otherwise they would deny the claim. It took 2 weeks & multiple calls from my specialist before they would approve an MRI for my foot which I have been suffering with for over 3 months. The hysterical part is that I will be paying for it in full since I have not met the deductible yet. They will NOT have to shell out a single penny for the $1000 test, yet they were still denying coverage. My husband is currently looking to switch jobs so that we can get a different insurer. Stay away, stay far far away!!!!

By: Robert

Robert — Tue, 29 Nov 2011 01:20:37 +0000

United Healthcare is as bad as it gets, the CEOs should be thrown in prison, they are totally ripping off patients and doctors. My job puts me in contact with various clinics every week where I talk to billing departments. Every one said they are without a doubt, the absolute worst when it comes to paying claims that should be paid. The PATIENT gets stuck with paying then. The UH policy of regularly denying claims for no good reason is MUCH higher than normal. As a patient I’ve seen how they deny payments to my doctor and I then get billed for it.

By: taylor

taylor — Thu, 17 Nov 2011 19:08:44 +0000

I work in a medical office and can definitely tell you that UNITED HEALTHCARE IS THE WORST INSURANCE COMPANY. They treat providers (doctors) office so poorly by paying the lowest, making the process of discussing a claim that they did NOT pay the contracted amount very difficult by routing phone calls from doctors offices to INDIA, (long holding times 40 minutes and longer to try to just discuss an incorrect claim but if I ask them to hold so that I may provide them with additional info they ask, they tell me THEY can only hold for 1 minute and have had them hang up, unable to understand their employees from India. We continue to have patients complain about their high premiums for such LOW benefit and HIGH deductible that we can attest to.

By: Jessicah Seaman

Jessicah Seaman — Thu, 10 Nov 2011 16:34:17 +0000

I called UHC one afternoon seeking an urgent care facility for my son. I was given errant information stating that there were “no facilities in the entire state” within my plan, when in fact, there were two urgent care facilities just about an hour away from me. I clearly asked the agent to increase the mileage radius for the search, so that facilities that were further away would show up. Again, he stated that there were NO urgent care facilities availble to me within the entire state of Maine. He then directed me to an emergency care center in town. Becuase of this, we incurred a $420 bill as opposed to a $100-150 bill that we would have incurred at an urgent center. When UHC was confronted with this, they grossly misrepresented my concerns and replied with a generic “your appeal has been denied” letter. I am completely dissatisfied with this errant information and inferior, inadequate (dis)service provided by UHC in this matter.

By: Donna Breneisen

Donna Breneisen — Sat, 22 Oct 2011 15:38:44 +0000

I have been a member since 2005 and have had no problems,

EXCEPT paying my monthly payment (I wish it could be cheaper)LOL.

I have succeeded each month so far and I am well taken care of. I have had some problems and I do not worry about if my insurance will pay.

United Healthcare Insurance thru AARP is very very helpful.

By: S. Powell

S. Powell — Thu, 29 Sep 2011 16:04:56 +0000

Worst company ever stay Away. I have this insurance threw my employer and I am currently looking for another insurance company. Threw my company it is 300 a month for just a single person. It doesn’t cover any bloodwork at all. All but one claim from them have not been covered because they say they can not “find me in the system” when I have a insurance numer and customer number. Everything one who works their are stupid and I usually do not use this word. After they keep you on hold for a good 45 mins they tell u to call back everytime time in 2 weeks and managment is never their. It always goes to the voicemail which he never calls back. I have left many message and been battling one claim a simpŁdr office check up for 3 months Stay away!

By: John H

John H — Tue, 27 Sep 2011 01:53:06 +0000

THIS IS THE WORST INSURANCE COMPANY I HAVE SEEN IN 25 YEARS BEING IN THE MEDICAL FIELD!!
Everything you see on these pages are true! They constantly deny claims and look for lame a$%# excuses to deny your prescription!! They need to shut their doors or someone needs to file a class action lawsuit for all these people!

By: Mary

Mary — Fri, 23 Sep 2011 16:59:27 +0000

I agree with all of the negs above. Have a son with behavioral issues. UBH, part of the UHC coverage, denied his stay in a 24 hour facility against the recommendations of the facilities doctors, our local drs. and the 3 urgent care facilities that had previously treated him. Avg stay in this facility was 3 months. At 30 days, UBH started looking for proof that he was ready for outpatient. I’ll bet you can guess the rest of the story. FIrst opportunity to get out, we’ll take it.

By: MLD

MLD — Wed, 31 Aug 2011 16:47:55 +0000

the plan i have requires copayments for everything and it’s not only expensive but it makes one’s life a nightmare as many invoices are coming in after just one visit. on top, they might not pay for ER, so many requirements. right now i need emergency care, my regular doctor has two days a wk, any other doctor doesn’t accept me or have far away appointments. need to find an Emergency care doctor close to my home but i can’t and i can’t drive. i have a hospital just one block away but i am afraid to go to ER. this is UHC plan. just a nightmare.