Comments on: SCAN Health Insurance Company http://www.healthinsuranceproviders.com/scan-health-insurance-company-review/ Compare top health insurance providers! Sun, 25 Dec 2011 22:02:28 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Glenda Chambers http://www.healthinsuranceproviders.com/scan-health-insurance-company-review/comment-page-1/#comment-270 Glenda Chambers Sat, 07 May 2011 19:12:46 +0000 http://www.healthinsuranceproviders.com/?p=323#comment-270 Oh I love finding this page! Hopefully the incompetents at SCAN read this! We joined, My Husband and I, November 2010, in April we received a call telling us we were being dropped because we lived in Pinal County, we told them NO we did not, we are in maricopa County and we live in a county island, Apache Jct just delivers the mail in this area. The rep told my husband he would get this straightened out and call us back, never heard from them again, Went to pick up my meds and the pharmacy said we had been dropped from Scan on April 30th!!!! According to their own book they are required to give you a written 90 day notice! We got nothing! We called them and the lies continued! We eventually found out that over 400 people were just dropped!! They screwed up my health plan at the very beginning and never got better! We both regret ever signing up with them. WE left Health Net because we thought Scan offered more!! What a bad decision that was. Health Net was bad but never as bad as SCAN or SCAM! We have now gone with Banner Medisun and like what we see so far. Oh I love finding this page! Hopefully the incompetents at SCAN read this! We joined, My Husband and I, November 2010, in April we received a call telling us we were being dropped because we lived in Pinal County, we told them NO we did not, we are in maricopa County and we live in a county island, Apache Jct just delivers the mail in this area. The rep told my husband he would get this straightened out and call us back, never heard from them again, Went to pick up my meds and the pharmacy said we had been dropped from Scan on April 30th!!!! According to their own book they are required to give you a written 90 day notice! We got nothing! We called them and the lies continued! We eventually found out that over 400 people were just dropped!! They screwed up my health plan at the very beginning and never got better! We both regret ever signing up with them. WE left Health Net because we thought Scan offered more!! What a bad decision that was. Health Net was bad but never as bad as SCAN or SCAM! We have now gone with Banner Medisun and like what we see so far.

]]> By: Brian Coyer http://www.healthinsuranceproviders.com/scan-health-insurance-company-review/comment-page-1/#comment-236 Brian Coyer Mon, 14 Feb 2011 17:04:44 +0000 http://www.healthinsuranceproviders.com/?p=323#comment-236 I joined scan 1/1/11 and after many calls & complaints, finanly recived a scan i.d. 2/13/11. The doctor refused to see me without it even with my member #. customer service is a joke, and refuses to take complaints. I am filing fraud & civil rights complaints with state & federal agencys. Save yourself money & grief and go elsewhere. If you ever become seriously ill and need healthcare, you do not need to battle your provider to get it. I joined scan 1/1/11 and after many calls & complaints, finanly recived a scan i.d. 2/13/11. The doctor refused to see me without it even with my member #. customer service is a joke, and refuses to take complaints. I am filing fraud & civil rights complaints with state & federal agencys. Save yourself money & grief and go elsewhere. If you ever become seriously ill and need healthcare, you do not need to battle your provider to get it.

]]> By: janet http://www.healthinsuranceproviders.com/scan-health-insurance-company-review/comment-page-1/#comment-182 janet Thu, 22 Jul 2010 23:24:39 +0000 http://www.healthinsuranceproviders.com/?p=323#comment-182 hi scan, i am a retired nurse, it is hard to fool a medical person. i wonder why you people have a atier of drugs fordifferent plans. i want a drug called ambien but i can't get it because you have a tier plan.. you and i both understand the drugs are being overcharged in health care plans to pay for other plans or the system in health care.. i will continue to look for a plan more for my needs and not sure it is scan or scam. anyway it is al part of the ripoff of the american people.....janet hi scan, i am a retired nurse, it is hard to fool a medical person. i wonder why you people have a atier of drugs fordifferent plans. i want a drug called ambien but i can’t get it because you have a tier plan.. you and i both understand the drugs are being overcharged in health care plans to pay for other plans or the system in health care.. i will continue to look for a plan more for my needs and not sure it is scan or scam. anyway it is al part of the ripoff of the american people…..janet

]]> By: Paul G. Gardner II http://www.healthinsuranceproviders.com/scan-health-insurance-company-review/comment-page-1/#comment-171 Paul G. Gardner II Thu, 10 Jun 2010 19:26:19 +0000 http://www.healthinsuranceproviders.com/?p=323#comment-171 I am currently awaiting a telephone call or even an email from a Ms. Geri Peterson (sp?), Assistant to Mr. David Schmidt, President of SCAN. I'm DEEPLY upset with the services I have received from SCAN over the duration of my SWITCH to them from AARP. The only reason I switched was I was promised a lot of things that somehow never materialized. I now know that happened due to an OVERZEALOUS 3rd party Ins. Agent by the name of Thomas Floyd. However, he HAD TO HAVE HELP from someone on the INSIDE of SCAN!!!! Since I contracted with SCAN, and not Mr. Floyd, and equally since he represented SCAN in the transaction of FRAUD that I experienced, I NOW DEMAND THAT SOMEONE FROM THE PRESIDENT'S OFFICE CONTACT ME IMMEDIATELY TO PUT THIS MATTER TO BED, ONCE AND FOR ALL! Your company is now standing in the way of my medical supplies and treatment, as you still have me enrolled on your books. Which means you've probably been collecting my Medicare funds for over a year without my using your company in any way, shape or form!!! Get it thru your heads people -- I HATE SCAN AND I DON'T WISH TO HAVE ANYTHING TO DO WITH YOU EVER AGAIN!!! I NEED YOU TO SEVER YOUR ELECTRONIC MEDICAL TIES TO ME SO THAT I CAN GET MEDICAL ATTENTION FROM AN HMO THAT POSSIBLY CARES ABOUT PEOPLE MORE THAN MONEY!!! If I haven't received a telephone call from the President's office TODAY, JUNE 10th, 2010, by 2:00pm PST/PDT, I will be forwarding this matter over to my attorney and you can deal with her! Regards, Paul G. Gardner II 818-469-1359 I am currently awaiting a telephone call or even an email from a Ms. Geri Peterson (sp?), Assistant to Mr. David Schmidt, President of SCAN.

I’m DEEPLY upset with the services I have received from SCAN over the duration of my SWITCH to them from AARP. The only reason I switched was I was promised a lot of things that somehow never materialized. I now know that happened due to an OVERZEALOUS 3rd party Ins. Agent by the name of Thomas Floyd. However, he HAD TO HAVE HELP from someone on the INSIDE of SCAN!!!!

Since I contracted with SCAN, and not Mr. Floyd, and equally since he represented SCAN in the transaction of FRAUD that I experienced, I NOW DEMAND THAT SOMEONE FROM THE PRESIDENT’S OFFICE CONTACT ME IMMEDIATELY TO PUT THIS MATTER TO BED, ONCE AND FOR ALL!

Your company is now standing in the way of my medical supplies and treatment, as you still have me enrolled on your books. Which means you’ve probably been collecting my Medicare funds for over a year without my using your company in any way, shape or form!!!

Get it thru your heads people — I HATE SCAN AND I DON’T WISH TO HAVE ANYTHING TO DO WITH YOU EVER AGAIN!!! I NEED YOU TO SEVER YOUR ELECTRONIC MEDICAL TIES TO ME SO THAT I CAN GET MEDICAL ATTENTION FROM AN HMO THAT POSSIBLY CARES ABOUT PEOPLE MORE THAN MONEY!!!

If I haven’t received a telephone call from the President’s office TODAY, JUNE 10th, 2010, by 2:00pm PST/PDT, I will be forwarding this matter over to my attorney and you can deal with her!

Regards,

Paul G. Gardner II
818-469-1359

]]> By: Bill Murphy http://www.healthinsuranceproviders.com/scan-health-insurance-company-review/comment-page-1/#comment-147 Bill Murphy Tue, 09 Mar 2010 21:42:24 +0000 http://www.healthinsuranceproviders.com/?p=323#comment-147 Though my experience with Scan has been favorable,I have a problem with their customer service on March 9 at 12:30. Amale voice answers. I am seeking help because Scan has discontinued a digestive enzyme (not a medication) that I have used for the past 7 1/2 years. They substituted another which is acceptable to me. When the new prescription arrives it is the same enzyme, with 5 times less potency and a copay that is 10 x more expensive. Something strange there. The male voice answering today places me on hold to see what he can do to help me. 1/2later he returns to tell me what I told him in the intial conversation. I ask for someone who is in higher authority. I have received help before from more experienced people. Another half hour goes by. We have been "shined off". Makes me feel like "this old fart' is too belligerent since he doesn't accept my word ???? So what is going on at Scan? The client is not so important. I would like to have my problem resolved. It happened once before in the past year,but it was resolved. Now I end my day hanging on a phone that no one is going to come back to. In my business experience, people on hold are given a progress update. Though my experience with Scan has been favorable,I have a problem
with their customer service on March 9 at 12:30. Amale voice answers. I am seeking help because Scan has discontinued a digestive enzyme (not a medication) that I have used for the past 7 1/2 years. They substituted another which is acceptable to me. When the new prescription arrives it is the same enzyme, with 5 times less potency and a copay that is 10 x more expensive. Something strange there. The male voice answering today places me on hold to see what he can do to help me. 1/2later he returns to tell me what I told him in the intial conversation. I ask for someone who is in higher authority. I have received help before from more experienced people. Another half hour goes by. We have been “shined off”. Makes me feel like “this old fart’ is too belligerent since he doesn’t accept my word ????

So what is going on at Scan? The client is not so important.

I would like to have my problem resolved. It happened once before in the past year,but it was resolved. Now I end my day hanging on a phone that no one is going to come back to.

In my business experience, people on hold are given a progress update.

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