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HealthSpring Insurance Company Health Insurance

This health insurance review is for the HealthSpring Insurance Company based in Tennessee. HealthSpring Insurance Company is a Medicare Advantage Plan that offers a variety of different options to customers based on personal needs and requirements. HealthSpring works with doctors and hospitals throughout the Southeast to offer members an insurance product that helps them stay healthy with wellness program and help find caregivers when they are ill.

HealthSpring Insurance Company has a detailed and easy to navigate website that allows both members and potential customers the ability to find a provider, learn about different medications, find a pharmacy and a pharmacist that is experience with Medicare, as well as learn about the different terminology associated with Medicare.

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HealthSpring Insurance Company is one of the largest companies of its kind and offers services to customers in twelve states. By providing quality healthcare coverage at an affordable cost, HealthSpring brings value and experience to its members. HealthSpring also offers a stand-alone prescription medication plan to customers.

HealthSpring Insurance Company Health Insurance History

Founded in 2000, HealthSpring was created to focus on the specific needs of the Medicare population while educating and encouraging physicians on the importance and value associated with providing Medicare services. By focusing on prevention, working with physicians, and creating tangible results, HealthSpring continues to offer outstanding service to the growing population of Medicare patients.

HealthSpring Insurance Company Health Insurance Locations

The main corporate office for HealthSpring Insurance Company is located at:

9009 Carothers Parkway, Suite 501
Franklin, Tennessee

In addition, HealthSpring has seven other offices located throughout the southeast, located in:

  • Alabama
  • Florida
  • Illinois
  • Tennessee (two offices)
  • Texas (two offices)

These regional offices cover the entire 12 state coverage area that HealthSpring serves, including the aforementioned states as well as:

  • Delaware
  • Georgia
  • Maryland
  • Mississippi
  • New Jersey
  • Pennsylvania
  • Washington, D.C.

The main phone number of the corporate office is 615- 291-7000, and each of the individual regional offices has a separate toll free phone number and email address.

HealthSpring Insurance Company Health Insurance Products

By contracting with the Federal Government, HealthSpring Insurance Company offers three different plans to their customers, including a Medicare advantage plan, a special needs plan and a prescription drug plan. The Medicare Advantage plans are offered with or without a prescription drug plan, and the special needs plans are primarily for members who have both Medicare and Medicaid coverage.

The type of products that the HealthSpring Insurance Company offers is based on the state of residence. By using a simple search tool on the HealthSpring website, members and prospective customers can compare plans, including benefits, coverages, costs, and co-pays.

It is important to note that members must utilize a HealthSpring Insurance network pharmacy and continue to pay any Medicare Part B premium that is required in order to maintain coverage.

HealthSpring also offers free seminars for individuals interested in learning more about available coverages and the Medicare Advantage Plan and process. Topics include how to enroll, how to select the right plan and coverage and informational sessions such as what is Medicare Part D.

HealthSpring Insurance Company Health Insurance Reviews

The Better Business Bureau (BBB) has accredited HealthSpring since 2006. In addition, the Better Business Bureau assigns a grade to companies, the best possible rating in these cases is an A+, and the worst is an F. The ratings are based on a variety of factors, including but not limited to length of time in business, the type of business, whether or not the company honored commitments to the Better Business Bureau, background information about the business, and more. There are a total of 16 factors, and based on those, the BBB has assigned HealthSpring a grade of A+. Over the past three years, there was one complaint filed against SecureHealth through the Better Business Bureau, and that complaint was resolved with assistance from the BBB.

HealthSpring Insurance Company Health Insurance Careers

HealthSpring has detailed information available on their website regarding career paths, job openings, and available benefits. There is information on the specific career development paths offered by HealthSpring, including how they recognize and reward their employees. Interested applicants are able to create a profile online that can be saved and then used to apply for positions that are posted. In addition, by creating a profile, individuals can receive an email when a position matching their interest and experience is posted.

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29 reviews

  • David Crisman /
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    I recommend that seniors avoid this company.

    I was told I would receive a $75 buy-down against my medicare part B premium. It never happened. Their customer service will do nothing other than assign reference numbers to your concerns and pass the buck. This happens again and again because a member is not allowed to talk to the customer service person with whom the claim was started.

    Really smart way to avoid customer concerns and keep the hot potato up in the air, I would think. I am really sorry that I ever heard of this company. Probably the worst thing is that they don’t have the common courtesy to address concerns directly.

  • Ambachew Woreta, M.D. /
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    Poor quality of service and communication. They lied to our staff, our insureds, etc. Would not recommend Bravo insurance to anyone!!

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    I am so very disappointed in Health Spring. My fiance just signed up with them and they suck! You know, he may have a broken neck, and he has had to have pre-approval for everything! He can’t even get an MRI done!

    He has dermatological issues that he can’t get help with because HS has no affiliates in our area! We have a family doctor that he only has pre-approval to see for three visits. He has chronic pain because of multiple back surgeries and a neck fusion, and only has pre-approval to see his back and neck specialist for two visits! I mean, this is ridiculous!

    He was better off with Medicare, at least they didn’t try to micro-manage his healthcare. And HS’s insurance people have written and called several times to see if some of his visits were due to accidents so they can collect money from other sources.

    What has health care come to? Just a bunch of uncaring idiots making people suffer for the alMighty dollar! Not to mention all the trees HS has killed to send us endless paper notices – sometimes the same notice 2 or 3 times. It’s sickening! E-mail or electronic notices are so much better for our environment.

    I DO NOT RECOMMEND HEALTH SPRING SERVICES! 2 THUMBS DOWN!

  • Wess Smith /
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    HealthSpring is a prime example of an insurance company with totally incompetent and unprofessional staff, most who just graduated high school, getting between the doctor and his/her patient making medical decisions and placing unreasonable processes (pre-approvals etc.) in place that destroys the doctor/patient relationship.

    If an educated MD. evaluates a person and writes a prescription, that should be prior-approval enough. The doctor or patient should not have to fight with a prom queen for approval. HealthSpring should have competent managers in place that can evaluate the Mds in their network and weed out those who abuse the system.

    According to HealthSpring’s employees, managers and supervisors rank far below the national average and their policies, service and customer care reflect that.

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    Wow, I do not doubt the bad reviews. However, I did get lucky with the customer service rep I spoke with recently. She was fairly knowledgeable and helpful while assisting me in the process of getting a new drug approved for coverage.

    Once the Dr’s office got off their a$$es after several calls and took care of the paperwork, the med was approved by Health Spring with the normal small copay. I’m thankful I got a good rep and asked the right questions after reading these reviews!

  • Sarah Rummage /
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    I have been on hold on the phone for 29 minutes this time. Other times today have been almost as long, without talking to a person. I am still on hold. This is extremely poor service when a member cannot talk to a live person. Sure they are busy as this time of year is renewal of medicare plans, but they need to gear up with additional help.

    I called Blue Cross this morning and got right through to an agent. I don’t think Healthspring knows how to run an efficient company. I may switch to BC.

  • jean bohannon /
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    i hate how you have to pay $150 a day for the 1st 10 days in hospital.

  • jean bohannon /
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    they started charging a monthly fee but you do not have to pay to see the doctor.

  • Wayne McPherson /
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    My wife and I have had Health Springs medicare advantage for several years. We have had good experience with them so far. Yes, you do have to have a referral from your primary. It appears to me that policy holds down the cost for everyone. Can you imagine the expense if everyone went to a specialist every time they had a headache?

    Hey, if you have something life threating, go to the emergency room. If it is an emergency, they are going to pay for it. They will work with you on a new drug if you get the doctor to write a letter. I’m just hoping they continue our good experience since merging with Cigna.

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    Customer service reps are pleasant, but never able to resolve an issue. Finding providers who accept Bravo/HealthSpring is incredibly frustrating. Copays are excessive.

    Overall, I wouldn’t recommend this company to anyone who needs health insurance!

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    I had Bravo Health as my insurance company for six years, until Healthspring bought them out. Never once in all the years with Bravo did I have to call about issues with my prescriptions not being covered.

    In less than 17 days I had to call Healthspring twice about my meds. Each time I called I would get conflicting information. The reps on the phone were NOT educated on simple procedures. I had over one week of confusion trying to get my meds.

    Ultimately, they refused the drug that I desperately need. Do Not choose Healthspring as your insurance company.

  • Sharon Beisner /
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    My husband and I signed up to have Health Springs cover our medicine. I needed a drug that was not on their drug list. My doctor signed a form that they mailed to him, requesting that they would cover my new medicine. They refused to cover it.

    I was with blue cross before and they covered the drug. Now can a company like Health Spring refuse coverage? If I had known that I would have a problem like this with this company, I would have continued with Blue Cross.

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    We’ve had Health Springs for a while. Nothing but problems.

    I’m d***ed sick and tired of receiving demand notices and calls from debt collectors because HS has failed to pay legitimate bills. And yes HS is very very aware of these problems. It is only by way of threats of court action that I’ve managed to get the bills paid.

    HS will tell you the bills are paid and send you paper notices reflecting that the bills are paid yet the dunning letters and phone calls continue.

  • Jerry Klutz /
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    Worst claims processor ever. Repeated mistakes in processing “in network” provider services as “out of network”. Also guilty of processing claim then after 3-4 months, reprocessing claim already paid with a reduction of amount originally paid.

    This action required making additional payments to providers in some cases more than 6 months after claim first filed. Too much time and effort spent on follow-up for claims processed correcting mistakes. Not worth the coverage.

  • Marshall Kropf /
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    I would have put no stars if possible!

    Since taken over by Cigna, Health Spring has done everything possible not to approve services at the expense of the insured. I could write a book as to what happened to my wife trying to get services. I had to pay one doctor they recommended in cash before he would examine my wife after she fell. It was not a co-payment, it was the full amount.

    When it was recommended that my wife see an ENT due to her fall, it took them weeks to get back to us. I had to call them more times than I can remember with no response. I even drove to their office in Houston seeking help for my wife after her botched operation from their doctor who put one part of her broken nose bone on top of the other causing her headaches and left her unable to breathe through her nose.

    The Health Spring doctor kept telling her to ice her nose and the swelling would go down. After putting in 2 complaints to Medicare, we finally got her problem escalated to someone at Health Spring. They got my wife an appointment with a doctor at UT Medical in Dallas.

    By that time her infection was so bad that the UT doctor had to put her on steroids and a strong antibiotic and he may still have to drain the infection. That is when we found out that one bone was placed on top of the other. She has a follow-up visit and will need a second operation.

    I am writing this to let others know how bad our experience has been with Health Spring since they have been taken over by Cigna.

  • who cares /
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    Health Spring is what you would consider a disgrace.

    They are in the business to not pay for anything and try their hardest to send client’s through the ringer until they eventually give up on fighting claims etc. This is shameful and hurtful as you have several clients that are elderly and already ill in some form or fashion and do not have the strength and mental ability to fight with HS to solve ongoing issues with their care and claims.

    The BBB should put them out of business for good and never approve them as a carrier going forward. I have never in my life seen such a poor and distasteful healthcare carrier. Their overall ratings are the worst I have ever seen. I hope someone that represents them monitors this site on a regular basis and strive to make some changes for the better.

    I have sent claims in several times, both mail and fax and still they say they never received anything. My next step is to drive to the local office and meet with a supervisor face to face in hopes of getting a resolution.

    This is crazy and insane at the same time. If you are not ill and dysfunctional, you will be by the time you finish dealing with Health Spring. My blood pressure increased as I sat on hold and after speaking with an illiterate individual who knew nothing about her role and customer service. By the end of the call I was back to square one where I initially started.

    They need to vanish and never return.

  • who cares /
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    POOOOOOR Service all the way around!!!!

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    Seniors beware!

    The Bravo Health Medicare Advantage is a terrible plan for senior citizens. This plan requires pre-authorization for everything (tests, new prescriptions, hospitalization, etc) and it all must go through your primary care physician – even after you have been referred & approved for specialists.

    Patient co-pays are high; especially regarding testing as Bravo only pays the basic 80% allowed by traditional Medicare. The hospitalization premium is $250 per day. That’s fine for a basic 3-day stay, but for situations that require an extended stay traditional Medicare or a different plan through other providers is more economical.

    Bravo approved my Mom to see a vascular surgeon in PA for her upcoming AAA surgery then subsequently denied her hospitalization coverage. Why approve the doctor if they don’t allow him to do the surgery?

    Finally, although the customer service reps are courteous they have no idea of coverage or accepted physicians/labs/etc in your area. My Mom is continually sent hours away from her home network for these things only to find out later they are available within a 15-mile radius.

    Seniors, please be as informed as possible of ALL the Medicare services, plans, & providers in your area before you choose this company.

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    I will not give any stars to this company. BBB and Government should close this outfit.

    They delay the process of claims and finally customer give up. This way they can rob customers. I had several claims for review and they never got back to me. I can not even see doctors since they have not paid them.

    If anyone starts a class action lawsuit, I am willing to jump in against this Company. Disgrace to America for letting this company go lose!

  • Alicia Tabbara /
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    Since being bought out by Healthspring, it began to eliminate Silver Sneakers, then when Cigna stepped in, it got totally worse. My doctor closed her practice, I went to another doctor in the same system Southwestern Medical Clinics, I called the plan the day I was treated (I had the flu and was seriously ill), I was told they would add my doctor and I would receive my card in the mail. I never got the card.

    I called again, they said “no problem” and would receive my card in the mail with my new doc’s name. Never happened. The third phone call got me success. Now they refused to pay my doctor for my first visit (the flu visit), stating I had not called. I filed a grievance, stating that I made the phone call in the doctor’s office in the presence of 2 of the doctor’s staff.

    The results of the grievance, they denied payment as my doctor was considered a “specialist” her specialty: Family medicine. They mailed me an alternative list of doctors who also were Family medicine specialists that they would accept. Go figure. Now I found out that my hospitals and medical clinic have dropped Cigna Healthspring as well, I found a new doctor who will be keeping it until the end of the year then also dropping it.

    This is a bait and switch operation, encouraging people with diabetes, COPD and other chronic illness to sign up and receive all free diabetic supplies, never happened. Please be warned this is a scam. I am so done with this company.

  • Larry black /
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    Signed up for coverage through Medicare. They sent booklet with pcp providers. guess what,I called everyone and all have quit taking new pt. I live in Sevierville county and not a pcp provider for 50 miles including Knox county, home to university of tenn.

    100s of doctors but no one will take health springs. Their customer service couldn’t find pcp provider. Oh and not a single urgent care for 50 miles will take it. I don’t see how Medicare advantage can let them sign seniors up for healthcare that can’t be accessed.

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    My wife and I have had Health Springs medicare advantage for several years.

    We’ve grown tired of the debt collection calls and other out right lies.

    Thankfully 2013 was the last year we’ll have to put up with their abuse

  • Helen Klieger /
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    I can’t believe that Cigna Health Springs dropped Silver Sneakers. They advertised this program heavily, touting the benefits and promoting their prevention program. I fell for the lies and marketing ploys and signed on to Health Springs.

    I am healthy and do not need medical care or physician services nor any pharmaceuticals, I believe that exercising regularly keeps me healthy. When I spoke to the Cigna/Health Springs customer service rep to express my shock and dismay, I was given instructions on how to dissolve my relationship with this company.

    I indicated that I can’t do that because it is not annual sign up time and then was told to have my primary physician order Physical Therapy for me. I do not need PT I need a gym and wanted the benefits of Silver Sneakers that I was promised. I was given a grievance number and told that I would be contacted by a grievance rep in about 60 days.

    Ridiculously poor customer care support and service. Stay as far away from this deceitful company as possible.

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    Bad insurance. Every bad review you read is true.

  • Roy Whalen /
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    Unfortunately, we have to give at least one star in each of the rating categories.

    They are rude, clueless for information, don’t get back to you and charged us for supplemental insurance for dental that I could not use when I went to the dentist because someone at H/S failed to pass the word we are covered to Delta Dental.

    We have been battling with them for months on trying to find out if a particular physician is in their system for us to use.

    Information is contradictory, incomplete and just plain wrong.

    Can’t wait to drop these guys at the end of the year. These rats (us) are off this ship as soon as we hit port! Do not recommend this company unless you are into stress and frustration!

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    Ditto to each bad review. Sometimes, ai get a Baltimore CSR, sometimes it’s Houston. I know more about their process than they do. The supervisors don’t provide any help. Claims in process does not mean paid.

    Don’t let them make you think this. I have to turn this over to a higher authority, Dept of Insurance then perhaps BBB. Their (parent company Cigna) A+ rating should not be so. They don’t deserve the one star I gave them, but I had to rate them to submit my comment!

  • Barbara Emmett /
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    No drug coverage would be better than Health Spring/Cigna. The right-hand does not know what the left hand is doing. Avoid at all costs.

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    This drug company is a nightmare!

    They keep refusing prescriptions my Dr. prescribes for me. They say it’s because I am over 64. My Dr. is an expert in his field. Cigna keeps quoting some organization by the name of the American Geriatric Society as recommending avoiding these drugs.

    This is just a sham organization and this is all part of reducing health care for seniors-ie death panels. Avoid Cigna at all costs.

    They must have 5 different departments that they transfer you to in hopes you get discouraged or run out of time and have to drop off. Worst customer service in the history of business!

  • Karen Hansen /
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    here in Tn this the best plan available, I had rotator cuff surgery and my cost was only $130.00 out of a possible $8000.00, also had MRI for my head and the cost was billed at $6500.00 and my coast was $100.00,

    in 2012 the monthly cost was $27.00 instead of the $104.00 taken out of my SS, so what you hear is correct since then my portion has risen but it not near the $104.00 and I get the difference in SS.

    My first year in 2012 I saved $900.00 in medicare payments, and my doctor visits are only $15.00, over all, this is a great Med Advantage program, people in Tn love it and we get great service, the referrals have taken only a day or less.

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