Freedom Health Inc. is a niche healthcare company offering Medicare Advantage policies to seniors in the state of Florida. The Tampa-based company is certified as a qualified Medicaid and Medicare Advantage provider under federal guidelines set forth by the Department of Health and Human Services. Freedom Health only operates within the state of Florida.

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Because Freedom Health only deals in Medicaid and Medicare policies, all of their products are offered in conjunction with an existing Medicare or Medicaid contract. In other words, in order to qualify for a Freedom Health plan an individual must already be covered under Medicare Part A and Part B, or a Medicaid policy. The coverage offered by Freedom Health is a supplemental coverage provided in conjunction with existing government health insurance policies.

Freedom Health Policy Options

Both Medicare and Medicaid can be somewhat confusing and convoluted at times. Because of the myriad of circumstances and conditions, which exist within these two programs, Freedom Health offers a long list of products aimed at meeting specific needs. All of their products are listed on their website along with some measure of detail. However, in all likelihood new customers will need the assistance of a representative or a local agent in order to determine which options are best for them.

Freedom Health does work with a network of local agents and brokerages. Unfortunately, they do not provide a means on their website for locating an agent in your local area. You will need to contact the corporate office or visit one of the local offices listed below to get that information. If you are an agent or broker, the website does offer a link where you can access agent tools or sign on to become a certified agent.

Freedom of Health Locations

Freedom Health Inc. makes its home in Tampa, Florida.

Freedom Health
P.O. Box 151137
Tampa, FL 33684
Phone: (800) 401-2740

Freedom Health also maintains what they refer to as concierge offices where customers can go for information and help in managing their policies. There are seven such offices throughout the state located in:

  • Spring Hill
  • Casselberry
  • Ocala
  • Tampa
  • Fort Myers
  • Vero Beach.

Their website provides directions and maps for each of the sites to help customers find them more easily.

Freedom Health Customer Service

As a health insurance provider primarily to senior citizens and those with disabilities, Freedom to Health understands the need to maintain a healthy lifestyle in order to keep health care costs down. They encourage a healthy life style among their members in several ways. One of them is through partnering with local health clubs to provide reduced-cost memberships. In addition, subscribers are invited to attend health and wellness seminars covering everything from hurricane preparedness to nutrition to pharmacy FAQs.

Freedom Health likes to check on subscribers personally to see how they are doing. Subscribers receive phone calls on an occasional basis just as a courtesy to check on their overall health, their insurance needs, and their satisfaction with the policies they currently have. This extra measure of customer service is one of the things that make Freedom Health a bit different from other Medicare Advantage providers.

Finally, customer service is clearly demonstrated through the Freedom Health website. Right from their home page current subscribers can locate providers in their area, browse new policy offerings for the current fiscal year, place orders for diabetic supplies, check medications as to whether or not they covered, and access a list of online tools designed to answer questions and encourage a healthier lifestyle.

Freedom Health Claims

As a Medicare and Medicaid provider, claims service is provided in the same way as any other similar insurance product. In most cases, members simply pay their premiums and are then responsible only for their co-payments at the time of service. By showing their membership card to their doctor’s office, pharmacy, or other healthcare organization, they are able to procure the treatment they need while the service provider bills Medicare or Medicaid directly.

There may be some extenuating circumstances in which the subscriber must pay for services or equipment out-of-pocket, and then file a separate claim. In such an event, your claim will be processed by Freedom Health and reimbursement check sent to you in the mail. Exactly how long this process takes depends on the nature of the claim and the reason behind your having to file it yourself.

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