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First Health Insurance Company

Overall Rating11111
Customer Service11111
Network11111
Plans11111

First Health Insurance Company is a subsidiary of Coventry Health Care and is based in San Diego, California. They offer a nationwide PPO network to serve the needs of clients who manage employee health benefits plans. The company currently serves over 3.5 million people throughout the United States. First Health prides itself on superior access to healthcare providers across the country at a reasonable rate.

Compare rates from First Health to other health insurance providers in your area. Click here and enter your zip code for a list of rates from local health insurance providers.

First Health Insurance Company History and Information

The First Health network began in California in 1984 and was known at the time as CCN Managed Care, Inc. The network quickly expanded beyond California in the following years. In 2001, the First Health Group acquired CCN Managed Care, and the name was changed to First Health Insurance. Coventry Health Care acquired First Health in 2005 as part of a plan to integrate several provider networks to create more flexibility for clients. This integration of networks was completed in 2008.

First Health Contact Information

If you would like to contact First Health for additional information, to file a claim, or to find out about providers in your area you can do so via the online contact form or via the following phone numbers. Customer service representatives are available to take your calls from 7am to 7pm, Monday through Friday, Central Standard Time.

Members and Clients: (800) 226-5116

Providers: (800) 937-6824

General Inquiries: (800) 247-2898

First Health Insurance Products

First Health offers health insurance products to clients with a variety of options to best meet the needs of their employees and their families. They claim to offer the largest nationwide PPO network of providers. With a PPO plan, you have the freedom to choose any provider you wish, but you can minimize expenses by selecting a provider that is in the First Health network.

First Health also offers a variety of “value added” options within its PPO network. These options include:

  • Clinical Management
  • Non-Network Discounts
  • Fee Negotiations
  • Comprehensive Transplant Program
  • Dental and Vision Coverage

First Health Insurance Network Providers

By selecting medical professionals within the First Health Network, you will pay nothing more than minimal co-pays based on the plan arrangement you or your employer has chosen. The network offers more than 550,000 participating doctors, hospitals, and other health care professionals in all 50 states plus Washington D.C. and Puerto Rico. You can find providers in your area by calling a customer service representative or by using the online search form. When you use this form, you have the following options to search by:

  • Find a Doctor
  • Find a Hospital
  • Search Based on Medical Condition
  • Find a Behavioral Health/ Substance Abuse Provider

Find an Ancillary Service Provider – These include:

  • Clinical Labs
  • Radiology Services
  • Physical Therapists
  • Chiropractors
  • Psychologists
  • Surgery Services
  • Ambulatory Surgery Centers
  • Home Health Care
  • Find an Urgent Care Center
  • Find an Allied Health Care Professional

First Health Network Advantages

When you use a provider within the First Health Network you not only save yourself money, you gain several other advantages. Aside from only paying a co-pay, you also never have to fill out a claims form. All claims are filed for you. Additionally, since First Health receives contracted rates from providers, services cost less and the company can offer lower co-pays.

Unlike most health insurance companies, most plans within the First Health PPO network do not require you to select a primary care physician. The company does recommend having one; however, because this doctor can be the keeper of all of your medical information, which helps when you have medical questions or need support in dealing with an illness or other medical issue.

First Health Insurance Claims

You will never have to fill out any claims forms with First Health, nor will you have to contact the company yourself when faced with an illness or injury. Instead, if you need to see a specialist, ask your primary doctor to refer you to one within the First Health Network. You do not have to do anything else.

If you are admitted to a hospital in an emergency situation, you should have the hospital contact the First Health review organization that is listed on your insurance card within 24 hours of being admitted. Once again, you do not have to do anything else, allowing you to focus on your health and healing.

Get health insurance quotes from companies like First Health in your local area. Simply click here and enter your zip code for a free list of health insurance quotes.

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11 reviews

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    I was with First Health insurance and the company who I was with who used their network actually went bankrupt.

    First health didn’t bother (when docs then sent their claims to them) to tell them that the company had gone bankrupt. I called them and they were extremely rude with a website often down (when I would try it) that was nearly impossible to navigate.

    SO glad to be out of that network and with decent insurance now!

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    This is the worse insurance plan ever. I have spent over 8 hours on the phone calling doctors from your directories to see if they are accepting new patients to be told they have never heard of First Health Network or that they are no longer in your system.

    This is over 36 offices I have called and have called 5 times to you for no help either and have been told there is nothing that you can do for me. What kind of customer service is that.

    HMO’s are the best and I wish I still had them. This is for the birds and this is disgusting at what you have to go thru.

  • Patsy Lewis /
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    Ever since First Health Network become the service provider for the PPO for my health insurance GEHA they have dropped all the established doctors in our area. There is no cardiologist with 25 miles of where we live and we do not live in a rural area.

    I am going to go back to a higher costing health insurance to be able to get better health care for my family.

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    Horrible across the board !

  • John Nakyou /
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    Very Tricky sales people tried to sign me up but I discovered that’s it’s only a discount card with no stop loss limit so good luck if you end up in the hospital god forbid and if you have to see a specialist its worth trying to find one that takes it.

    and on top of all that they wanted to charge me $170 for an application fee, no thanks but thanks its a ripoff plan.

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    Never got past the first phone call to even sign up, totally rude and pushy. I just wanted an email regarding the plan the rep was talking about but he just wanted payment information and when I said I wouldn’t give payment information without having something to read and review and be able to decide which way I wanted to go with it. He became very loud and very rude about just give me your payment information and you will have insurance.

    That’s all fine but I just don’t blurt out credit card information over the phone to someone I don’t know and who is resistant to give me written information first as to what it is I am exactly paying for.

    All that actually got me to these reviews and I’m glad I just said forget it.

  • Rachel Harris /
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    SCAMMED me the worst I have ever been!!!! Not even health insurance!!!!! Criminal activity!!! Is what it is!!

  • Rachel Harris /
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    STAY away from first health and simple health they are uninvolved together and tried taking 400.00 from me and I gave them ALL ALL my info!!!!!!! Very much identity theft!!! And they have my bank info!!!!

    Terrible to not know when something could come up as mistaken identity thanks to THIS FAKE INSURANCE PEOPLE!!!! It all sounded legit!!!!! Until after I gave them ALL my info……. THEN they asked that I agree to not talk to the bank about our transaction!!!!!!!

    That’s when I said I don’t know about this and hung up!!!!!!!!!! Still, they HAVE ALL my INFO IDENTITY THEFT!!! SOMEONE, PLEASE HELP Federal government someone!!!!!!!!!!

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    Hello Everyone!

    I almost signed up with First Health and Simple Health (Simple American Health), they told me I was going to pay $113.08 for monthly premium and a one-time fee of $125.00 Guarantee Fee for a PPO insurance coverage with 0 deductibles, unlimited usage, labs, med., hospital coverage, office visits co-pay of $20-50;

    I said I had to check to see if they were legitimate; he said he would help me verify in the computer that they are legitimate, when he started to tell me how to verify it, instead I went to you guys’ reviews and I told him everything I was reading and then I heard a tape saying: You have been terminated from this phone conference and I was cut off, and he never called me back; well, even if he had I would not have signed up after all, but thank you guys for posting this information that helped save me.

    I did not provide him any personal information, the only thing is the Clinic and Dr’s name I go to. I will probably call them to tell them if they get any requests from First Health or Simple Health, or Simple American Health that they are an identity theft scam and not to provide them with any information.

    Thanks again for the great service you provide to others by posting the truth about these illegitimate companies. All reviews, in my opinion, deserve a 0, but since there is no 0, and I was told I had to choose a number, I had no choice but to choose 1, but they are a 0!!!! It also sounded too good to be true!

  • Jack Smith /
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    I specifically asked them if a local medical group took them, and was told yes, so I signed up with them. I found out later that nobody in my area accepts them, so I call to cancel today, and got transferred from a woman is Malaysia )who barely spoke English) to a female robot (who knows where) that I hung up on when it refused to cancel, and kept telling me how to contact doctors.

    I called back and got to speak with live humans, who said that the policy would be canceled and a full refund given, in 3 to 10 business days! We will see what happens!

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    I too just wanted info e-mailed to me about this plan and the person on the other end of the phone got very irate with me and told me to go to Health Care.gov and he hung up.

    Very poor customer service am glad it didn’t go any further. Told him I had just retired and was looking for Health ins. for my wife and I. not good customer service at all.

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