Comments on: Aetna Health Insurance Company

By: jackie langford

jackie langford — Thu, 20 Oct 2011 01:27:31 +0000

I’ve had Aetna health insurance for about 20 plus yrs.I got it through my jobs like General Dyn and Lockheed out of Abilene Tx it’s a PPO plan.I retired in 2005 the only thing is when I went on medicare it was only 73.00 a month and now it’s 160.00 a month for me and my wife of 52 yrs this last year it went up 20.00 dollars each for the last 3 yrs.The last of this month I will find out how they will will go up if any this yr.I hate to leave Aetna but I can go to Humana for 98.00 a month a saving of 62.00-82.00 a month each for a total of 124.00-164.00 .Outside of the cost they are great.

By: Laura

Laura — Mon, 03 Oct 2011 14:46:27 +0000

First, let me preface this by saying that I used to work at a health insurance broker’s office. No health insurance provider is a picnic, but Aetna was our second-to-last choice to quote for companies (only behind Coventry). After a later employer switch providers from UHC to Aetna, now I understand why.

1. Everything is a hassle: contacting the company, dealing with customer service, faxing pre-approvals/pre-authorizations for everything just to be sure it was covered.
2. Everything is a paperwork nightmare: they mail you duplicates or triplicates of every. service. you. ever. receive. If Aenta wants to save money, they can start by reducing the number of times they mail you a “THIS IS NOT A BILL” summary of services notice.
3. Their plans were for mostly for sick people: expensive and provider choices were limited.
4. A positive thing about them was with enough arguing and pre-authorization faxes, you can find out before you receive care whether or not they will cover your visit and thus whether or not you will get to eat that month.

By: Patrick

Patrick — Mon, 26 Sep 2011 16:21:07 +0000

I bought Aetna bc my company doesn’t offer insurance & it seemed the most reasonable. I have a $2000 annual deductable which I keep in a savings account. But I didn’t realize it is $2000 for every member on my same policy number. This keeps us from getting basic care. I pay out the nose for my 3 year old. If I could afford something else I would. I have been over billed and have to fight to get the bill fixed. Not the best in my book.

By: Cheryl

Cheryl — Tue, 20 Sep 2011 16:24:23 +0000

Aetna is the worst health insurance company I have ever had. They tell you that you are covered for exams, however when it comes time to pay the bill it comes out of your pocket time and time again. You would be better off flushing your money down the toilet and hoping for it to come back up then giving it to Aetna.

By: gina

gina — Wed, 31 Aug 2011 20:08:14 +0000

WHAT A WASTE OF MONEY,TIME, & ENERGY !DO NOT MAKE THE MISTAKE OF CHOOSING AETNA !!! I am a very healthy young individual and have never had any medical condition or disease, but Aetna is just looking for an excuse for not to pay even for simple visits/ claims! If you wanna deal with their horrible- psycho and rude uncaring staff all the time, then choose Aetna. You usually find yourself even for long hours on the phone trying to prove that you paid your premium for example; They take money from your bank account in a minute you provide them with your card info, but they forget to place your payments on their broken system for months and this is why they charge you again and again over the same thing. If you consult with a doctor about a simple thing, Aetna puts this as a medical condition on your file. It doesn’t matter you visit even another doctor and s/he diagnoses you with no disease! This insurance company always relies on whatever makes more money for it. They easily rate up your premiums and of course they let you to appeal to their decisions, but they deny your requests for sure even though you provide them with the supporting documents. DO NOT GET TRAPPED IN AETNA INSURANCE!!!

By: kim

kim — Wed, 13 Jul 2011 02:40:12 +0000

My company has had Aetna for 3 years. They are a very greedy company. Our insurance went up 22% this year and 30% last year. It’s amazing that the increase in cost just over what my tax credit should be. So they know they have you. It is a greedy, cut throat industry and Aetna leads the pack.

They walk a fine line when it comes to definitions.

If they spent their money on improving costs instead of lobbying our congress maybe the prices would be more reasonable.

The customer service reps have always been courteous.

By: April

April — Sat, 16 Apr 2011 21:35:33 +0000

Aetna fails to live up to the provisions of the private PPO contract they have with my company. Claims are routinely denied and the preventative health provision is a joke. If you call five times and speak with five different reps, you get five different answers. Their inefficient way of doing business leads to higher costs for them and for the consumer. Finding an in-network specialist in my area is often not possible. Aetna has chosen not to renew with several different specialists, meaning incurring the expense of traveling to another state for care.

If you have any choice at all, stay away from Aetna. Opting out of employer sponsored health plans in favor of a private plan, while more costly, is a better deal in the long run.

By: Mark

Mark — Sat, 16 Oct 2010 18:32:42 +0000

My company purchased a supplemental plan through Aetna/SRC. They have never paid a claim a per the policy provisions without numerous complaints and phone calls. They cite non existing federal laws to explain why they have to pay the provider rather then the policy holder as stated in the policy. They flatly refuse to put this in writing and I’ve checked with the state to determine that there is no such law.
I’ve submitted claims as many as 5 times before they admitted to receiving them. One phone call confirms they received it and a month later when I check on the status they claim to have no record of the claim.
I would advice anyone planning to do business with this company to think twice. The plans and their provisions read real well but they make no effort to follow their own contracts.

By: Kemal

Kemal — Thu, 07 Oct 2010 19:02:42 +0000

Aetna is the worst insurance I have ever experienced. It takes forever to get issues resolved and their customer service have no idea what they are talking about. Wrong statements to me or my doctors are common. If you have a choice stay away from Aetna. The worst part is the Aetna Mail Delivery Pharmacy. They are employing employees that cannot read. We got prescriptions back because they were not able to read it while our retail pharmacy filled it without questions or hesitations.

Great Job Aetna! I hope you will get bankrupt or Obama find ways to get you out of business!

By: Jonathan O

Jonathan O — Sat, 18 Jul 2009 03:15:05 +0000

When I went to the dermatologist I was very happy to see that my Dr was in network and Aetna paid the majority of my bill.